La Redoute, part of the Galeries Lafayette Group, specializes in clothing and decorative materials. It is an e-commerce leader in the home and fashion sector in France. Its international business activity is built on three main elements: subsidiaries, websites and partnerships. La Redoute.fr is the largest shopping site for clothes and household interiors materials in France, visited on average by nine million users every month. With offices in six countries (the United Kingdom, Russia, Switzerland, Belgium, Portugal and Spain), La Redoute is continuously striving to improve its competitiveness by building effective partnerships with distributors with a strong market position in China, Sweden, Greece, Romania, Africa and Japan.
As an international company with an increasing number of clients and partners around the world, La Redoute demands high product quality and effective communication with its customers and suppliers. Its previous EDI solution was no longer able to meet the high expectations of this growing company. As a result, La Redoute took actions to improve document management with business partners, and to facilitate monitoring of drop-ship-ping processes in the supply chain. Deployment of a tailored EDI solution became part of La Redoute’s development strategy, as the existing document exchange process produced errors and irregulari-ties that hampered the traceability of orders for La Redoute and their suppliers, having significantly negative effect on the quality of customer service and business activity.
Efforts were therefore made to track the fulfillment of orders more effectively, f rom placement to shipping and invoicing, ensur-ing high quality customer service and business activity. In order to manage all these processes, efficient data flow management was required. The company was seeking an international EDI provider that could easily and quickly connect all its busi-ness partners, including suppliers and providers of logistics services. That was where cooperation with Comarch began.
System provides efficient and secure exchange of data across the supply chain. Within a few days your business can start communicating electronically with all partners regardless of their technological maturity and geographical area.
Thanks to this centralized EDI solution, La Redoute can now easily monitor and manage its business process-es, which allows the company to react faster to any unforeseen incidents. Moreover, efficient document flow enables improved relationships with customers, suppliers and other business partners. Additionally, it reduces the IT department’s workload in terms of document exchange.
"Throughout the project duration, Comarch teams listened to our requirements and took into account the limitations arising from the specificity of our sector. They were also very sensitive to our expectations, working constantly with the goal of improving the service, thus proving a strong sense of responsibility, which we very much appreciate”
IT project manager at La Redoute
"The go-live project took place in June 2018. It was very important for us to provide La Redoute with a stable EDI platform that would be able to address the company’s ambitions and meet quality requirements. A few months after starting the project, we can say that we have achieved our goals. It is a true collaborative project, we are currently working together to connect new partners and to expand the platform abroad”
Comarch Trader responsible for contacts with large enterprises