Comarch OmniChannel is one, coherent system that allows the handling of all sales channels. The platform is dedicated to producers who have their own sales force, as well as companies that use the second and third distribution model (i.e. through a selected distributor without the use of its own sales force or a mixed model that combines the two).
Thanks to the the final integration of the various sales channels (traditional channel, modern channel, HoReCa,eCommerce, Call Center), Comarch OmniChannel provides a holistic approach to the sales process. It gives full information about customers and history of their activities. The additional connection to the distributor's systems, allows accurate tracking of communication and information flow (e.g. orders) throughout the supply chain. The system is available on all leading hardware platforms (smartphone, tablet, desktop) and operating systems. What's important - the integration allows for cooperation between the users of the systems to provide customer service at the highest level.