What makes it so unique?

• A modern service desk system - Thanks to Comarch Service Desk, any detected system failure is quickly resolved, restoring full functionality in the blink of an eye. The open-source ticket request system (JIRA/OTRS) can be adjusted extensively for the service desk setup and integrated with any implemented service desk systems
• Round the globe, round the clock - Our specialists work 24/7/365. They monitor your IT environment, control the processes, manage requests and register all activities in the reporting system.
• Increased service efficiency - To achieve business goals and efficient high-quality support, Comarch adopted best practices that help users implement new technologies and business processes
• Global footprint - We have many years of experience in delivering services for end-users all around the world. We provide global support available both remotely and on-site, as well as our international competency centers and 14 local data centers
• Performance monitoring - We believe in data-driven business efficiency. To meet our customers' needs and preferences, we measure the performance of your Service Desk constantly and look for ways by which we can improve
• Facilitated incident management - Comarch Service Desk thrives on the ITIL methodology. We focus on a rapid resolution during the first contact, allowing end-users to get back to their tasks more quickly, saving the company's time and resources

What is the scope of our services?

Our multilingual operatives cover multiple time zones, delivering their services while following the agreed SLAs that specify key quality and availability parameters concerning your company's needs. Plus, the team works closely with our Global Operations Center to provide all clients with the highest level of technical and business support. 

Our services include:

• Multichannel & multilingual technical support for end-users
• Ticket management
• Root cause analyzing
• Proactive communication & reporting (in conformity with SLAs)

And more!