Comarch Network Operations Center (Comarch NOC) provides:
- service of monitoring: providing customers with current knowledge on the availability and efficiency of the various elements of their IT infrastructure, operating systems, as well as application platforms. This enables an analysis of their status and an appropriate response to potential incidents or threats. Monitoring provides a complete picture of operation and performance of systems, services, devices and networks, and in the event of incidents affecting the work, the appropriate alerts are generated, which are sent to experienced ICT professionals.
- service of reporting: generated reports include both technical as well as business parameters. Reporting on technical parameters is based on the data recorded in the monitoring systems. Reporting associated with business parameters is mainly based on data from the Ticket Registration System and applies to defined KPI parameters. The reports are the basis for the client to verify compliance of the performed services with their agreed level defined in the agreement.