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Loyalty Management & Customer Experience
Latest materials
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02 Apr 2026
Flight Centre’s World 360 Rewards: Loyalty, Leadership & Profitability in TravelIn this episode, we’re joined by James Kavanagh, Global Leisure CEO at Flight Centre Travel Group, who shares a behind-the-scenes look at how one of the world’s leading travel brands is redefining loyalty.
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27 Mar 2026
My RYOBI: Building Loyalty That Lasts with Data, Personalisation & Progress Over Perfection🎙️ The conversation features Locky Wright, who takes us behind the scenes of the My RYOBI program and how it transforms everyday customers into genuinely loyal brand advocates.
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26 Mar 2026
How to Scale Your Enterprise Loyalty ProgramManaging a loyalty program for a local business is cute. You stamp a card, you give a free latte, everyone goes home happy. But managing loyalty for a global enterprise is much more challenging.
Loyalty TV
Let’s Talk Loyalty created the world’s first podcast and TV channel for loyalty marketing professionals.
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