Implementation of Comarch services at Drosed ⚐ Comarch

Challenges and Implemented Product

One of major challenges in the process of migrating Data Centre services to Comarch was to assure business continuity. We started by identifying customer’s expectations, specifying facilities in place and identifying key elements. Solutions supporting Drosed’s business include an ERP Oracle JD Edwards system and a dedicated business intelligence solution. The company had looked for a technology partner that would be capable of providing services to a required standard and facilitate effective operation of business support systems.

One of great challenges within the project was to transform the DB2 database into an Oracle base. This part of the project was also delivered by Comarch S.A., with the support from the customer’s IT department. All systems and business data were migrated to Comarch with utmost care and safety measures in place.

Comarch came to manage Grupa Drosed’s WAN, developed technological specification and installed new edge devices and telecommunication lines at all of the customer’s locations. It also provided mobile users with access to company’s resources and prepared and installed Cisco Anyconnect.

Advantages

The deployed CNMS solution and Comarch’s Data Centre gives the customer several benefits, both within operating and business areas:

A transparent quality assessment solution, covered with a Service Level Agreement;
Previous experience with similar projects (Esselte, SAP);
A single touch point – the responsibility for communication with technological partners rests on Comarch (i.e. telecommunication providers, a company installing the ERP system, a data migration partner);
The focus of the customer’s IT department on Drosed’s business goals;
Guaranteed short time before the IT system restarts thanks to the continuous monitoring service;
Steady service cost (monthly subscription fee);
Network optimization geared to meet business needs, guaranteed optimization of relevant parameters and related external cost (connections, hardware updates);
Selection of an optimum architecture for the structure of Drosed’s branches and software used;
An option to provide additional services;
Access to latest technologie.