Field Service Management (FSM)
Automate mobile workforce and equipment management with Comarch FSM
Increase number of tasks completed by mobile workers up to 25% and achieve SLA compliance up to 90%. Learn more about the Comarch FSM's powerful features.
Supporting TM Forum Open API
Comarch's full ODA-compliant portfolio currently has 20 APIs in accordance with Open API. The architecture of the systems and the company’s approach is already in line with Open Digital Architecture (ODA), and the organization remains motivated to continue with the certification.
“Comarch’s solution enabled us to introduce major improvements and streamlining in the organization. As a result, we could reduce operational costs. The system not only automated dispatching tasks but also, thanks to the integration, became a basic tool for completing the department’s everyday work.”
Krzysztof Zielosko
Director of Network Support Tools, Orange Polska"It will be a huge step towards further innovation of our services to serve our customers at the highest possible level. Having a reliable field management solution dedicated to our industry unlocks new opportunities for future expansion. Deep automation and simplified management procedures enabled by Comarch FSM aid our strategic approach to the way we cooperate with our customers."
Nurul Kowim
CEO of MTM"Comarch Field Service Management enabled ViaSat to automate order and resource management processes, which has enabled us to provide an excellent customer experience in fulfilling customer orders."
Brian Crouthers
Director of Field Operations, ViaSat Inc."We were […] looking for a solution to enable easy creation of personalized, on-demand offers for specific customers. […]Together with Comarch tools we can really become an important player in quad-play services on the Polish market."
Tomasz Żurański
President of the Management Board, Vectra S.A.„The inspection and claim adjustment in the field is an operationally critical element for us, and also generating high costs. After thorough changes in claim adjustment processes, it is time to use professional tools that allow optimal planning of inspections and support for adjusters in the field.”
Rafał Stankiewicz
Vice President, Warta S.A."The field service management system is a next step forward in pursuing our customer-centric strategy, as it will ensure technical support to be in the exact location right on time, which will work to the benefit of both customer satisfaction and our position on the Ecuadorian market."
Jorge Schwartz
President of TVCable (Now Xtrim)- "As a medical supplies provider, we are a key part of hospitals’ and healthcare units’ supply chain processes. In view of this, we need to deliver reliable products and services that meet specific standards. We searched for the technology that would enable us to avoid duplicating processes, and to collect more data about our deliveries. The modularity of Comarch FSM, the personalized approach and invaluable advice from their representatives helped us to transform our business. We are now ready to take more orders without worrying about service quality, and can distribute workload efficiently and stay up to date with supplies data.What is more important, the cloud model ensures that the implemented solution will be maintained by professionals at Comarch’s data center, and that it is scalable. Thanks to that, we are able to focus on our core operations and continue our expansion."Piero CoccoliClinical Product Specialist and FSM Project Manager MedicAir
Comarch Field Service management in use. Read Customer References
Comarch Improves Hospital Inventory Management by Cloud-based FSM Software for MedicAir in Italy
Xtrim Modernizes Field Service Processes with a Comprehensive Comarch FSM System
FSM integration, operation automation, and improved customer experience for B2B and B2C clients in the Netherlands.
- Frost & Sullivan Best Practices Award 2023
Comarch FSM identified as Competitive Strategy Leader in European mobile field service management industry
- Turbines of the Polish Economy 2023
Comarch FSM Cloud awarded among the Best Products for small and medium enterprises in the Innovation category
- 2022 Gartner® Magic Quadrant™ for Field Service Management
Comarch has been included as an Honorable Mention in the 2022 Gartner® Magic Quadrant for Field Service Management.
- Frost Radar™: North American Mobile Field Service Management Market
Comarch FSM was mentioned among the 11 leading field service management (FSM) providers in North America.
