In this episode of Loyalty TV, Paula Thomas is joined by Shikha Narula, Managing Director, Head of Consumer & Small Business Product Strategy, Transformation, and Rewards at Bank of America - one of the world’s largest financial institutions, serving approximately 69 million consumer and small business clients globally.

In today’s episode, Paula Thomas is joined in the studio by Marlena Polrola and Joanna Witsch, both based in Dubai with Comarch’s Middle East team.

Joanna Witsch, Senior Loyalty Business Consultant, and Łukasz Dubiel, Loyalty Solutions Consulting Director at Comarch, recently joined Paula Thomas on the Let's Talk Loyalty podcast to launch the Customer Loyalty Predictions 2025 and Beyond report, a comprehensive global study created in collaboration with the Global Loyalty Organisation, exploring the future of customer loyalty.

Recently, on the "Let’s Talk Loyalty" podcast hosted by Paula Thomas, Olivia Wasniewski, Head of the EuroBonus Program at Scandinavian Airlines (SAS), offered an insider’s perspective on the evolution of EuroBonus, SAS’s loyalty program, and the airline’s innovative approach to keeping customers engaged.

In a recent Let’s Talk Loyalty episode hosted by Paula Thomas, Edward Pouthier, JetBlue’s Director of Loyalty Program and Experience, shared insights into JetBlue’s loyalty strategy and the recent evolution of their TrueBlue program.

In a recent episode of Let’s Talk Loyalty, hosted by Paula Thomas, Comarch’s esteemed client, Alshaya Group, shared insights into their innovative approach to loyalty and connectivity.

Nida Unas, Director of Loyalty at Alshaya Group, recently appeared on the Blind Loyalty Challenge, hosted by Amanda Cromhout. During the interview, Nida answered spontaneous questions, offering a glimpse into the thought process behind one of the industry's leading loyalty programs.

Maria Wróblewska, Director of Artificial Intelligence Department at Comarch, was recently a guest on Loyalty TV with host Paula Thomas! Maria offered guidance for customer loyalty professionals looking to integrate AI into their strategies. With nearly 15 years at our company, Maria’s journey has taken her from salesperson to consultant and now to AI product owner, showcasing her deep understanding of customer loyalty.

One of the latest Let’s Talk Loyalty Podcast episodes, hosted by Paula Thomas, features an insightful discussion with Daniel Pagano, Chief Marketing and Operations Officer at Livelo Brasil. This show is a must-listen for anyone interested in the evolution of loyalty programs and cutting-edge customer engagement strategies.