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Loyalty Management & Customer Experience
Latest materials
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21 Oct 2026
Grocery loyalty has the lowest behavior-change rate of any industry: 58%Usage is almost unparalleled. Shoppers scan their cards, open their apps, redeem offers, and accumulate points week after week. Yet that high level of participation does not necessarily translate into high-impact behavior.
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19 Oct 2026
How LLMs are redefining customer loyaltyLLM's change how people work with the platform itself. Jerzy Biernacki, Comarch Loyalty's Chief AI Officer, puts it simply: the payoff isn't faster math. It's a different relationship between brands, marketers, and the people actually redeeming points.
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12 Oct 2026
Loyalty platform selection: what to ask about roadmap, upgrades, and AI before you signDon't pick a loyalty platform for the demo - choose it for 2029. Discover how a roadmap built on AI, scalability, and flexibility turns platform limitations into long-term growth.
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