How do you turn a smartphone full of personal memories into a brand's secret retention weapon? If you ask Simon Tavernier, Founder & CEO of Stampix, the answer is delightfully simple: by converting digital photos into tangible, high-emotion loyalty rewards.

In the latest episode of the Loyalty Personality Quiz, Simon joins Comarch’s Michał Ostasz to chat about modern customer engagement, why saving customers time is the ultimate currency of 2026, and how building strong brand ecosystems drives real differentiation.

When asked about the most exciting shift happening in loyalty right now, Simon pointed straight to the tech transformation quietly reshaping customer expectations:

"Agentic AI is finally here. There's different stages that this technology will go through, and now, we are really at an inflection point where it's proving value not only to brands but also to consumers in their daily lives."

Simon's answers offer a fresh take on balancing high-tech automation with authentic human connection. But when the quick-fire questions wrap up, which LPQ archetype best describes his strategy? Does he play it pragmatic, or does he run loyalty programs like a sold-out stadium tour?

Grab your coffee, settle in, and watch the full episode below to see Simon’s official loyalty persona reveal and steal his insights for your retention strategy!

 

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