IT Outsourcing

Nearshoring, 24/7 IT Service Desk, IT Offshoring

 

 

 

The market sentiment appears to be rapidly changing. Quick expansion of global business is a key driving force for growth in nearshoring services.

 

 

Additionally, in today's high-pressure environment customers are more focused on optimizing vendor management process and improving operational flexibility.

Comarch ICT’s IT offshoring solutions can help  provide the flexible, cost-effective and high quality IT services in order to operate efficiently. Our IT outsourcing services are based on ITIL-best practices and proven methodologies. Nearshoring practices can improve operational efficiency, increasing speed to market new products / services and make your operations more agile.

To achieve this you need a trusted business partner that brings value to your organization. As a IT offshoring service provider we have had several success stories that we can share with you.

Nearshoring It outsourcing

Nearshoring

Nearshoring is a form of IT outsourcing. Contrary to typical outsourcing (offshoring), a client and a service provider are located close to each other. The most important advantage of this model is the proximity - both spatial and cultural. The physical proximity allows for organizing efficient meetings. A time zone and distance do not limit us. Comarch builds its strategy on  flexibility and close relations with the client. Sometimes we prefer to meet face to face. We are sure that one of our global offices is located close to your company. Moreover, nearshoring enables better data security. This model guarantees also cultural similarity – thanks to our multilingual workers employed in many countries, the language barrier ceases to be an obstacle. Our experience with customers on five continents help us understand the business in different parts of the world. Comarch is a global company that acts locally.

Nearshoring ICT

Scope of IT outsourcing services

 

  • Outsourcing of IT processes
  • Comprehensive support for workstations and office equipment
  • Support for application software and enterprise management systems
  • Management of LAN and WAN networks
  • Management and administration of the server infrastructure, operating systems, databases and virtual platforms
  • Development and Implementation Services
  • Project management and consultancy in the field of IT
  • Management of safety systems
  • Maintenance and service platforms

Service Desk

Comarch Service Desk

 

Comarch Service is a single point of contact for the end user, available on 24/7 basis, with high-class technological facilities. The task of the Service Desk is to accept tickets, solve them (if possible at the point of first contact) and escalate to the next lines of support, both internal and external (supplier links, producers), and to monitor the status of the ticket, register the response time and eliminate failures in the ticket system. The Service Desk provided by Comarch makes it possible to minimize the costs associated with a failure and forced downtime, and to gather information on existing problems, which will, in future, reduce or eliminate them.

Benefits of it nearshoring, sourcing, offshoring

Benefits

 

  • Services with the use of advanced information infrastructure
  • Savings resulting from optimization of spending and reduction of operational costs (costs associated with training, leave for employees)
  • The guarantee of uninterrupted access to resources based on SLA (Service Level Agreement)
  • Ability to focus companies on the execution of their business objectives, leaving the technology matters in the hands of experienced professionals
  • The transfer of the risks associated with failure-free operation of the systems to the service provider
  • Reduction of the risk of making wrong decisions in the field of IT investments

Frequently Asked Questions

1. What are the outsourcing services that Comarch ICT offer?

Comarch ICT’s outsourcing solutions can help provide flexible, cost-effective and high quality IT services in order to operate efficiently. Our IT outsourcing services are based on ITIL-best practices and proven methodologies. We specialize in establishing teams of experienced engineers and Service Managers dedicated to their projects and processes. Broadly, Comarch ICT provides the following services: 

  • Outsourcing of IT processes
  • Service Desk
  • Comprehensive end-user infrastructure support
  • Support for application software and enterprise management systems
  • Management of network and IT security systems
  • Management of the server infrastructure, operating systems, databases and virtual platforms
  • Project management and consultancy in the field of IT

2. What are the main advantages of working with Comarch ICT?

Comarch ICT works closely with you to deliver cutting edge solutions that both fulfil your specific requirements and are also a cost-effective. Our aim is that our high-quality solutions will be delivered on time and optimize performance of IT infrastructures. We work closely with world-leading technology providers to ensure that our customers benefit from all the advantages this technology offers.

3. Who are your main customers? For what size organization is outsourcing most suitable?

Comarch ICT is ready to support operations companies from both the public and private sector. Outsourcing is a low-risk, low-cost opportunity, preferred not only by small and medium enterprises, but also for international corporation. We provide all our clients with solutions that meet their needs.

4. How long is a typical IT outsourcing contract for? What contracting model do you prefer?

The shortest-term agreement can be a year. The contract duration depends on your business requirements and can be negotiated as needed. We are flexible in terms of contract conditions however based on our experience preferred minimal duration of outsourcing contract is 24 months to maximize your benefits.”    

5. Do you offer weekend work services?

Yes, our team is available 24/7 365 days a year and for mission critical projects, our services will be available even on weekends. Scope of the project depends on the SLA signed agreement between Comarch ICT and the customer.  

6. Can you provide services and support for remote office?

Yes, Comarch ICT can provide support to remote office. 

7. Can you provide services locally, at the client’s premises?

Yes, Comarch ICT provide services at the client’s premises, if required. This may be especially useful in initial requirements gathering, final project implementation or transition phase. 

8. Do your engineers maintain certifications and participate in ongoing professional trainings?

All engineer’s involved in the project are required to keep vendor certifications the most up to date.

9. What size project is appropriate for you?

We focus our activities regarding IT outsourcing and integration on medium and large companies. The size of the project depends on the specific customer’s needs. 

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