Comarch is a leading technology company which streamlines business processes throughout the entire loyalty value chain. The most important aspect offered to the largest enterprises is a comprehensive suite of IT solutions and professional services, which help build and manage loyalty programs, create rich customer experiences and personalized interactions across multiple touch points, automate marketing processes and finally, boost profits. Comarch has multi-industry experience, gained through our work with over eighty clients, including Retail & Consumers Goods (FMCG) companies, telecoms, financial institutions, travel companies and many more - such as JetBlue Airways, Heathrow Airport and BP. The offer also includes big data analytics and innovative customer engagement systems based on gamification.
One of the main challenges for customer-oriented enterprises is to create a strong bond between customers and the brand.
Loyalty Management (Travel Edition)
With tailored solution dedicated to companies in the transport and tourism sector, particularly airlines, the platform helps build and manage different models of loyalty programs targeted on individual members as well as on B2B customers.
Comarch Campaign Management is a powerful tool for quick and cost-effective design, execution, and analysis of customer-driven marketing campaigns.
Comarch Customer Engagement is an innovative tool that motivates users to choose your offer. With gamification and mechanisms based on behavioral science, it’s now easier than ever.
Thanks to a clear and intuitive interface, it’s now easier to deal with complaints, add new services, and confirm payments. As well as define discounts and conduct correspondence.
Our business intelligence platform provides customer-oriented enterprises aggregated, pure, multi-section data, facilitating faster decision making in managing loyalty programs and complex marketing campaigns.
A significant number of companies have begun using social networking services, not only for communication and marketing. Insightful customer data is now at your fingertips.
We offer strategy, technology, analytics, professional services and multi-industry expertise to develop programs that track, understand and reward customers. All while delivering a unique customer experience at the same time.
From August 2017 onwards, Hudson’s Bay the Netherlands will be opening 17 department stores in the entire country and has selected Comarch to develop a new loyalty programme for their customers.Read more
Our conference will give you the unique chance to get real insights and practical advice on how to leverage on latest strategies & technologies to improve your customer experience and your loyalty program results.Read more
Customer loyalty management
Customer engagement software
Campaign management software
Use this power to understand your customers...
Customer experience management with Comarch
Comarch CRM & Marketing platform is a comprehensive suite of IT solutions and professional services, which helps build and manage loyalty programs, create rich consumer experiences and personalized interactions across multiple touch points, automate marketing processes, analyze customer and marketing data and finally, boost profits.
This comprehensive, modular platform consists of the following systems:
- Comarch Loyalty Management
- Comarch Campaign Management
- Comarch Customer Engagement
- Comarch Customer Care
- Comarch Business Intelligence
- Comarch Social Mining
Comarch's maintenance services are based on the ITIL v3 standard. Maintenance services include: incident management, event management, and change management. Service centers are located in Toronto, Chicago, Krakow, and Lviv.
Hosting services - includes services necessary for the CRM & Marketing solutions to work stably, efficiently and reliably (server administration on the hardware level, system software administration, Disaster Recovery Center, Backup services). Comarch has its own data centers which guarantee the highest levels of safety, and business continuity. Apart from its own data centers, Comarch cooperates with partners around the world, so it can provide its services on an extensive network of data centers in Europe, the Americas, Asia and the Middle East.
The cost of the solution and implementation depends on various factors including: complexity and number of interfaces, number of members (B2C), number of users of the system, the complexity of customization resulting from special needs of the customer. Prices are estimated based on the information provided by clients. Please contact our sales managers who can provide you an offer and prices calculated based on the information provided.
The interface of the solutions can be adopted for all languages. The platform also supports creation of marketing messages or names of different elements in many language versions.
Typically between 6-9 months, however, this can vary based on the size/scope of the project, integrations required etc.