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Loyalty Management & Customer Experience
Latest materials
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19 Oct 2026
How LLMs Are Redefining Customer LoyaltyLLM's change how people work with the platform itself. Jerzy Biernacki, Comarch Loyalty's Chief AI Officer, puts it simply: the payoff isn't faster math. It's a different relationship between brands, marketers, and the people actually redeeming points.
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12 Oct 2026
Loyalty platform selection: what to ask about roadmap, upgrades, and AI before you signDon't pick a loyalty platform for the demo - choose it for 2029. Discover how a roadmap built on AI, scalability, and flexibility turns platform limitations into long-term growth.
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09 Oct 2026
Paula Chellew on Hyper-Personalization & AI | Loyalty Personality QuizHyper-personalization or rock-solid reliability: which one actually keeps a loyalty program alive? Paula Chellew, IT Solution Manager at Copa Airlines, spends her days keeping an airline's systems running, so she has a view.
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