Leaders in Loyalty 2023 Recap [Webinar Recording]

On September 14th, the loyalty and CRM consultancy agency Truth organized its annual Leaders in Loyalty conference. Now, it’s time to look back at what the event taught us and how we can use these insights to propel our marketing strategy in 2024.

The Leaders in Loyalty 2023 took place in Cape Town and hosted over 160 delegates with 20 expert speakers. It was a conference for all marketing and loyalty professionals interested in discovering the latest industry trends. While the event was strongly focused on the South African loyalty scene, it gave participants a sneak peek into what strategies and tendencies are expected to emerge in the general loyalty marketing realm. 

The conference also revealed the winners of the South African Loyalty Awards – a competition for the most prominent talents and top-performing programs across industries like retail, finance, and travel. 

With so many insights and discoveries, the Leaders in Loyalty 2023 inspired plenty of questions and reflections about the industry state. That’s why Truth’s CEO, Amanda Cromhout, decided to explore them all in the latest webinar dedicated to the findings of the Cape Town event. Featuring Comarch’s Wojciech Kempny (Consulting Director), the webinar was a great opportunity to rehash the Leaders in Loyalty conference and the lessons it taught us. 

Want to learn them, too? Watch the webinar recording to discover:

  • Why are loyalty partnerships on the rise?
  • What is the future of retail loyalty?
  • What are the upcoming trends in banking rewards & loyalty programs?
  • How can loyalty fraud be prevented?
  • What is the state of the South African loyalty landscape?

As the Leaders in Loyalty Platinum Sponsor, Comarch was happy to participate in the discussion about the event’s insights. Hit the video below to watch our recap!

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