IT Outsourcing Services

Scale Effortlessly, Secure Reliably with Comarch’s IT Outsourcing Solutions

Focus on growing your business, we’ll provide the secure, flexible IT solutions you need.

Find Your Perfect IT Fit

IT Outsourcing Solutions

Who are our clients?

  • CircleK
  • Thyssenkrupp
  • Boost
  • Heathrow
  • Renault
  • Nicols
  • Oracle
  • Hermes
  • EBR
  • Drosed
  • Valeo
  • DZI
  • ZUS
  • ESO
  • jetBlue
  • Santander
  • Schnellecke
  • BP
  • Aer Lingus
  • Auchan
  • Azul
  • Brussels Airlines
  • Costa
  • Credit Suisse
  • Despaegar
  • Enoc
  • Enterprise
  • Exxon Mobil
  • Heineken
  • Metro Digital
  • Norwegian
  • Hermes
  • OMV
  • Puntos
  • Q8
  • Saudia
  • TrueValue
  • XL Axiata
  • YPF

Anticipating Your Needs, Delivering Solutions

  • How often do operational disruptions occur due to inadequate IT support?
  • Is integrating new technologies into your existing IT framework challenging?
  • Does your current IT outsourcing provider keep up with your business's evolving needs?
  • Are rising costs and complexity in your IT operations a concern for you?
  • Are you struggling with the challenges of recruiting, training, and managing a skilled IT workforce?

Break free from IT constraints today!

Optimize Your IT Operations with IT Department as a Service

At Comarch, we provide a comprehensive IT service tailored to enhance your operational landscape and meet the demands of a dynamic business environment.

Efficient IT Infrastructure Management

Let’s start with a detailed assessment of your IT framework to identify enhancements and customize solutions. We’ll identify upgrade opportunities and integrate modern solutions to build an adaptable IT infrastructure tailored to your needs.

    Responsive IT Support

    Never worry about IT disruptions again. Get proactive support ensuring minimal downtime and quick resolution. Our 24/7 coverage and strong SLAs keep your operations running smoothly, enhancing your operational continuity.

      Scalable IT Solutions

      As your business grows, our IT services scale with you. Adapt to changes in your workforce, market, or service offerings, ensuring your IT capabilities remain aligned with your business objectives.

        Targeted Challenge Resolution

        Boost workflow efficiency and seamlessly integrate data across platforms. Our solutions promote effective data exchange and process automation, essential for maintaining a competitive edge.

          Comprehensive Security and Compliance

          Embedded, strict security measures and industry-standard compliance protect your data and operations. This commitment helps your business meet all regulatory IT requirements and shields against cyber threats.

            Integrated Workforce Management

            Go beyond technical support and optimize your workforce management for peak productivity. Integrated solutions empower your staff and enhance your operations.

               

               

              Benefits of Comarch’s IT Outsourcing Services

              Why CTOs, CIOs, and CFOs Trust Comarch’s IT Outsourcing.

              • Predictive Monitoring for Proactive Solutions

                Utilizes advanced analytics to preemptively identify and resolve potential IT issues before they disrupt business operations, crucial for maintaining seamless IT functionality.

                • CTOs
              • Customized Technology Stack

                Offers tailor-made technology solutions that integrate seamlessly with existing systems, enhancing operational efficiency and supporting scalability.

                • CTOs
                • CIOs
              • Rapid Deployment and Integration

                Ensures quick and efficient implementation of new technologies, minimizing disruption and accelerating benefit realization.

                • CTOs
              • Workforce Integration Solutions

                Enhances collaboration and communication, streamlining project management and facilitating smoother workflow within the IT department.

                • CTOs
                • CIOs
              • Service Level Agreements (SLAs)

                Defines service standards and performance metrics, ensuring accountability and consistency in service delivery.

                • CTOs
                • CIOs
              • Reducing Personnel Costs

                Eliminate IT staffing worries by cutting costs on salaries, benefits, and ongoing training, reducing overhead significantly.

                • CFOs
              • Fixed-Cost Models for Budget Control

                Provides predictable budgeting with fixed-cost pricing models, allowing effective financial planning and control over IT expenses.

                • CFOs
              • High Return on Investment

                Optimizes IT operations for substantial cost savings and productivity gains, translating into a high ROI.

                • CFOs
              • Compliance and Risk Management

                Ensures adherence to industry standards and regulations, reducing legal risks and securing operations.

                • CIOs
                • CFOs

              Your Success Starts Here

              Gain a strategic partner dedicated to refining your IT functions and equipping your business for future challenges with Comarch's IT Department as a Service

              Contact Us

              IT Department as a Service

              Key Features and Their Business Impact

              Comprehensive IT Support

              Comprehensive IT Support

              Get round-the-clock IT support covering all your needs, from routine maintenance to urgent troubleshooting.

              • Real-World Application: Just like our deployment for Circle K, where we provided seamless network management across hundreds of sites, ensuring reliable connectivity and immediate support for any IT issues​​.

              Advanced Security Measures 

              Stay secure with advanced cybersecurity measures. Comarch’s IT Outsourcing protects your data against breaches and ensures compliance with international standards.

              • Real-World Application: For Valeo, we aligned our security protocols with the company's standards, reducing the risk of breaches.
              • Real-World Application: For thyssenkrupp, we met TISAX security standards, proving compliance and minimizing cyber threats.

              Advanced IT Security Measures 

              Customized IT Infrastructure Solutions

              Customized Infrastructure Solutions

              Discover tailored IT infrastructure that scales with your business needs, from server management to complete data center solutions.

              • Real-World Application: For ESO, we managed highly specialized IT infrastructure capable of supporting detailed astronomical research, demonstrating our ability to handle complex and demanding IT environments​​.

              Cost-Effective Service Models

              Control your IT expenses. Our flexible pricing models, including fixed-cost and pay-as-you-go options, allow for predictable budgeting.

              • Real-World Application:  For Thyssenkrupp, ensuring production continuity was paramount during their infrastructure standardization project. Comarch’s flexible pricing models provided them with predictable IT costs that allowed for better budgeting and resource allocation, ultimately helping Thyssenkrupp avoid financial losses and maintain uninterrupted production.

              Cost-Effective IT Service Models

              Expertise in IT Migration and IT Transformation

              Expertise in IT Migration and Transformation

              Rely on our skill in complex IT transitions to ensure smooth migration of IT services with minimal downtime, tailored to meet the strategic goals of each client.

              • Real-World Application: During the transition of IT services for Valeo, we meticulously managed the changeover, minimizing disruption and aligning with Valeo’s strategic IT needs​​.

              Comarch’s IT Outsourcing Service Delivery Process

              • 1 1
                • Initial Consultation
                  • Description: Let’s start with a comprehensive consultation to understand your business needs and IT challenges. Our experts conduct an in-depth analysis to identify your specific requirements and objectives.
                  • Objective: To gather essential information and align our services with your business goals.
              • 2 2
                • Customized Proposal and SLA Setup
                  • Description: Receive a tailored IT outsourcing proposal, including service offerings, timelines, and cost estimates, formalized with a detailed agreement and a Service Level Agreement (SLA).
                  • Objective: To provide a clear, customized plan and establish high service delivery standards through an SLA.
              • 3 3
                • Onboarding and Transition Analysis
                  • Description: A comprehensive onboarding plan ensures a smooth transition. We handle secure data migration and integrate your existing processes with new solutions (including building necessary tools).
                  • Objective: This meticulous planning minimizes disruptions and guarantees a seamless transition to our IT services, allowing you to quickly experience the full benefits of our platform and expertise.
              • 4 4
                • Implementation and Integration
                  • Description: Experience a smooth transition with expert execution of the plan, implementing IT solutions and integrating them with your existing systems. We provide continuous support to address any issues that arise.
                  • Objective: To deploy our IT solutions efficiently and integrate them seamlessly into your operations.
              • 5 5
                • Continuous Monitoring and SLA-Backed Support
                  • Description: Optimize your IT performance with ongoing monitoring and post-implementation support. Our proactive approach includes regular system checks, updates, and 24/7 support, all backed by our SLA.
                  • Objective: To maintain system reliability and performance, ensuring your IT environment remains robust and efficient, with SLA-backed guarantees.
              • 6 6
                • Proactive Performance Review and Optimization
                  • Description: Regular performance reviews assess the effectiveness of the services and identify areas for improvement. Feedback from these reviews is used to continuously optimize our service delivery.
                  • Objective: To ensure continuous improvement and alignment with your evolving business needs.

              Trust Globally. Operated Locally. 

              • 25  +

                Years of IT experience

              • 16

                Data center locations in 8 countries

              • 6

                Cloud regions

              • 200  +

                Customers

              • 6

                Competence centers

              • over  90

                Global offices

              Why you can trust us?

              With a rich legacy spanning over 30 years as a global IT solutions provider, Comarch is well-equipped to deliver tailored solutions addressing the challenges outlined above. Demonstrating a deep understanding of the industry and the evolving IT needs of modern businesses, Comarch offers comprehensive solutions ranging from infrastructure and cyber security to digital transformation and cloud services.

              Certificates

              • IQNet

                IQNet

              • ITIL

                ITIL

              • ISAE 3402

                ISAE 3402

              • PCI DSS

                PCI DSS

              • ISO

                ISO

              • EU Secret

                EU Secret

              • Industrial Safety

                Industrial Safety

              • Tisax

                Tisax

              ICT Technology Partners

              openstack Fujitsu Red Hat Oracle Hewlett Packard Enterprise VMware Intel Dell EMC Cisco Microsoft IBM Check Point AWS Google Cloud Oracle Cloud Infrastructure Microsoft Azure F5Trend Micro

              Related materials

              • [White Paper] 4 Levels of IT Monitoring

                Optimize your business with our comprehensive guide to IT monitoring. Learn about the four levels of IT monitoring to enhance your IT environment. Explore now!

                 

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              • Elevating Enterprise IT: Core Strategies for Decision-Makers

                Discover key IT strategies for decision-makers with our in-depth eBook. Learn how to navigate IT challenges and optimize your enterprise.

                 

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              • How IT Outsourcing is Becoming the New Normal

                Outsourced IT services provided crucial support during COVID-19, offering flexible, cost-effective solutions. Learn how they can enhance your business continuity.

                 

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                Success Stories

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                Frequently Asked Questions

                • What is IT as a Service (ITaaS)?

                  IT as a Service (ITaaS) is a model where IT service providers deliver IT services and solutions on a subscription basis. This approach allows businesses to access advanced IT resources and support without the need to invest heavily in in-house IT infrastructure and staff.

                • What is IT Department as a Service (ITDaaS)?

                  IT Department as a Service (ITDaaS) is a more specific type of ITaaS that focuses on providing the functionalities of a traditional internal IT department as a service. The range of ITDaaS services go beyond just infrastructure or software, with tasks like security management and IT consulting.

                • How can IT outsourcing benefit my business?

                  IT outsourcing can help your business by reducing costs, providing access to skilled IT professionals, improving efficiency, and allowing your internal team to focus on core business activities. It also ensures that you stay updated with the latest technology and security standards.

                • What services are typically included in IT outsourcing?

                  IT outsourcing services can include a wide range of solutions such as network management, cybersecurity, data backup and recovery, software development, IT support, and helpdesk services. The exact services can be tailored to meet the specific needs of your business.

                • How do Service Level Agreements (SLAs) work in IT outsourcing?

                  SLAs are formal agreements that define the expected level of service, performance metrics, and accountability between the service provider and the client. They ensure that the IT services delivered meet the agreed-upon standards, providing transparency and reliability.

                • How do we ensure effective cooperation and communication?

                  We establish clear communication channels and regular reporting to keep you informed about the progress and performance of our services. Regular meetings and updates ensure that both parties are aligned and any issues are promptly addressed, fostering a collaborative relationship.

                • Where is the staff of the outsourcing provider located (on-site or remote)?

                  Our staff can be located both on-site and remotely, depending on your needs. We offer flexible staffing solutions to ensure that our IT professionals are available where and when you need them, providing consistent support and expertise.

                • How does the service desk work?

                  Comarch Service Desk operates 24/7 to provide timely support and resolution for any IT issues. Users can contact the service desk via phone, email, or an online portal. Our team of experienced IT professionals ensures that issues are resolved quickly and efficiently, minimizing downtime and maintaining productivity.

                • What can I expect during the transition to Comarch IT services?

                  During the transition, we conduct a thorough analysis and develop a detailed onboarding plan to ensure a smooth and seamless integration of our services. This includes data migration, system integration, and staff training to minimize disruptions and ensure continuity of operations.