Cloud Engine (IaaS)

FAQ

• 1. What is Infrastructure as a Service (IaaS)?

  IaaS is a subscription-based service that provides the ability to purchase computing and storage capabilities as an alternative to setting up data center facilities and purchasing hardware, equipment and software licensing for on-premises use. Comarch IaaS typically comes in one of the two forms: managed or unmanaged. Managed IaaS models put the burden of managing the infrastructure on the provider, whereas unmanaged models allow the user to rent infrastructure equipment on a self-service basis, in which case they are responsible for managing infrastructure components as well as applications, middleware and operating systems. IaaS providers are responsible only for the hardware, storage, virtualization and networking components.

• 2. Is there a minimum term commitment for IaaS?

  No, there is not. We understand that each of our customers wants something different, so we adjust the duration of every contract depending on the project and customers’ expectations. Due to complexity of IT services, we advise signing a contract for one year, in order to properly adjust, test and see the results of the implemented solution.
  
  Having said that, we offer very attractive discounts for customers who decide on long-term contracts, from 12 months up.

• 3. Who is responsible if the hardware is damaged or destroyed?

  Our customers do not have to worry about a thing. Comarch has full responsibility.

• 4. What are the key benefits of IaaS?

  • No capital investments. There is no need to make capital investments in computing infrastructure, maintenance or data center space to store the equipment.
  • Reduced time of market launch. Because IaaS provides flexibility and scalability, organizations can ramp up and introduce products and services to market much faster.
  • No limitations. As data requirements increase, the need for computing power grows. IaaS allows organizations to scale up as they develop, and even scale back if they downsize or have seasonal changes in their operations

• 5. How can be sure of the security of my data?

  We follow the highest international security standards, underpinned by the certificates listed below:

  • PN-N-18001:2004 Occupational Health and Safety Management System
  • PN-EN ISO 9001:2009 Integrated Quality Management System
  • PN-EN ISO 14001:2005 Environmental Management System
  • PN-ISO/IEC 27001:2014-2 Information Security Management Systems
  • PN-EN ISO 9001:2009 Quality Management Systems
  • Internal Control System (WSK) in conformance with Criteria of WSK
  • General Data Protection Regulation
  • PCI DSS Payment Card Industry Data Security Standard (selected projects)
  • ISAE3402 (SAS-70) International Standard on Assurance Engagements (selected projects)

  Before you sign a contract with Comarch, we encourage you to verify information about our data security practices, scrutinize SLAs, and check our ability to encrypt data both in transit and at rest. If you are hungry for more knowledge, we would love to welcome you to one of our data centers. We can schedule a personal visit for you so that you can verify the information yourself. Our staff will gladly give you a tour, answer any questions you may have, and provide you with insight to the security measures. To inquire about visiting our data centers, or any other security-related matters, please write to the following email address: info@comarch.com

• 6. Does Comarch comply with the new GDPR regulations?

  Yes, Comarch complies with GDPR in all international and local projects. Our GDPR preparations began long before May 2018. As part of this process, we spent several months reviewing and updating all internal processes, procedures, data systems and documentation to ensure that we would be 100% ready when GDPR comes into force.
  
  Our Privacy Policy describes what data we collect and details how we use it. If you have any questions about data processing, you can contact your Comarch representative via: info@comarch.com at any time.

• 7. What other Comarch Cloud Infraspace services should I consider?

  Services you may consider include:

  • Hosted Private Cloud
  • On-Premises Private Cloud
  • Managed Multi Cloud Services
  • Cloud Engine
  • Legacy Cloud
  • Managed Security Services

  Infraspace Cloud - More

• 8. How do I scale my services up or down with Comarch IaaS?

  Different businesses need different technology resources at different times. Comarch IaaS provides the ability to increase your processing power, storage, bandwidth and other features without putting your project on hold. You can also reduce selected resources when you no longer need them. Either way, you only pay for the resources that you actually use at any given time.

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  9. Are my data available at all times with Comarch IaaS?

  The Comarch IaaS environment is designed to provide customers with 99.99%  uptime.

  
  10. How does Comarch provide support?

  You have 24/7/365 access to our service desk via telephone, email and our web-based ticketing system. We have service desk technicians working non-stop to help you resolve issues or questions that may arise.
  
  11. How can I achieve high availability and disaster recovery options?

  The Comarch IaaS service is based on fully redundant solutions, which allows significantly increased efficiency and availability along with shorter downtime, unlike traditional on-premises solutions. In order to meet your individual needs, we can customize backup, replication and disaster recovery.
  
  Beyond traditional high-availability and disaster recovery solutions, Comarch can offer multiple regions to assure geo-redundancy and customer proximity, critical for latency sensitive IT systems.
  
  12. My organization must comply with specific regulations. What are my options for using IaaS?

  Different organizations have different regulatory requirements for their IT environments, and Comarch IaaS can satisfy nearly all of those demands. We also offer our Hosted Private Cloud solutions that can meet the demands of many complex regulations. We are more than happy to work with you to make sure your compliance needs are met, provide assistance, and advise throughout the service lifecycle.
  
  13. Are there any hidden charges?

  No, we are strongly against small print. We show our prices in the most transparent way, allowing our customers to choose the most optimal and efficient solution.
  
  14. Where are your servers based?

  Our cloud services are widely spread and available anywhere in the world. Our data centers are located in Poland, France and Germany. Furthermore, we cooperate with 11 additional partner data centers around the globe.
  
  15. Do you offer managed services?

  Comarch provides the full set of managed services for ongoing management of your IT infrastructure, so you can focus on your core business. By implementing best practices to maintain your IT infrastructure, Comarch Managed Services help to reduce your operational overheads and meet business requirements regarding stringent SLAs, adherence to corporate compliance and system integration.
  
  16. What is the difference between regular IaaS and managed services?

  IaaS is infrastructure, while managed services create an additional layer, which enables our customers flexible access to skilled personnel, saving costs at the same time.
  
  17. My current provider is charging only €50 a month. Why should I switch to an IaaS provider?

  It is important to take into account all components of an IaaS service when comparing the prices. These components may include computing and storage resources, backups, Internet access and data transfer (inbound and outbound). Some providers charge extra (beyond the monthly fee) for additional services that become crucial after a few months of using the service. Our approach is to always present a transparent pricing model. If you would like to make a thorough comparison of your current services with our offers, contact our sales team here: info@comarch.com
  
  18. How frequently do you do backups?

  We make incremental system backups once a day. Once a week, we make full backups. Databases are backed-up continuously. Additionally, the backup policy strictly depends on customers’ requirements and the specific properties of the systems hosted for them.
  
  19. How many IP addresses will I get?

  You can get as many IP addresses as you need for your system or the whole environment. Public IP addresses incur additional monthly charges.
  
  20. Can I firewall my servers?

  Yes, you can.
  
  21. How will I be billed for IaaS?

  Typically on a monthly basis. Other options are also available on request.
  
  22. Do you provide SSL certification?

  Yes, we provide it as an option.
  
  23. Do you provide domain names?

  Yes, we provide them as an option.
  
  24. Will the IaaS provider install the SSL certificate for me?

  It is possible within the scope of our managed services.
  
  25. Do you provide nameservers?

  Yes, we do.
  
  26. What is bandwidth?

  When referring to a data connection, bandwidth is the total maximum transfer rate of a network connection or device. Essentially, it is a measurement of how fast data can be sent over a wired or wireless connection, usually measured in bits per second. Our data centers have fiber connections to at least two providers. We are able to offer bandwidth up to 10Gbps.
  
  27. My question is not listed in this list. Can you still help?

  If you have any other questions or need more detailed information about our services, please contact the Comarch team via email: info@comarch.com