Heat Generating Companies

Comarch’s proposal for heat generating companies is a fully-integrated and comprehensive solution based on long-term experience in the sector.

Among the dedicated ERP system solutions known as Comarch ERP Egeria is the Heat Billing component, which automates meter-reading and sales-document generation. Within its infrastructure-management capacities the system has the functionality to monitor and record measuring instrument readings, heat sources (boiler rooms and individual boilers), heat-distribution centers, invoice-settlement points and the buildings being supplied with heating. When fully integrated with the renovation services module it enables maintenance and repair work to be planned. Depending on customer needs, the system can be extended to include GIS system elements, which are tools that can model the way the system works and can model simulation analyses taking into account multiple power supply/feed system modification variables. The system functions specific to the entire utility sector include: Finance and Accounting, Fixed Assets, Warehouse Management and Delivery, Personnel Records, Payroll, other Sales.

Benefits

In addition, the centralized investment service with the aid of the project-execution module provides better monitoring of project implementation and better management of project documentation. The IT system has an inbuilt Management Informing function that reports events that could be critical from the management perspective by sending emails to the personnel concerned. This ability to react rapidly to crisis situations means that unpredictable costs can be minimized. In terms of Customer Relations Management (CRM) the system offers functionality for customer data management, keeping records of customer-company contact, and keeping records of complaints and correspondence – all of which means that the customer notices and experiences a clear improvement in service standards. In terms of data-analysis and reporting the product for heat-generating companies is BI (Business Intelligence), which contains data warehousing, the Controlling module and the Comarch GenRap reporting tool, which is regarded by the German organization Initiative Mittelstand as the most innovative application in the category of reporting tools for Small and Medium Enterprises. By using the ‘drag ‘n drop’ principle familiar from the Word text editor, the application enables reports to be prepared without a knowledge of SQL. A supplementary offer to Heat-generation companies is Comarch Workflow, which is a part of the Comarch Documents&Workflow Management product. This streamlines information flow within the company and makes losing or mislaying documents less likely.