The implementation of electronic data interchange at Unilever

Unilever is a British-Dutch company founded in 1930. Numerous products are sold in 190 countries around the world. Many of its commercial brands are leaders in global or local sales, or leaders in their category. Since 1991 the company has been operating on the Russian market, and in 1993 it made its debut on the Ukrainian market. Currently, it employs around 170 000 people, 7000 of which in Russia and about 200 in Ukraine.

  • Unilever – a company with 90 years of experience
  • One of the global leaders on the grocery and household products market
  • The company is represented in 190 countries
  • One of the three most respected foodstuffs manufacturers in the world

Implemented solution

Comarch B2B Network

Comarch B2B Network provides efficient and secure exchange of data across the supply chain. Within a few days your business can start communicating electronically with all partners regardless of their technological maturity and geographical area.

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Situation before the beginning of the project

Since the moment of entering the Russian and Ukrainian markets in the 90s, the company has undergone many major changes, resulting in a significant increase in production and the volume of imported goods. The rapid pace of development and a wide spreading of Unilever products in the country caused the company to optimize its cooperation with its partners, which contributed to the implementation of electronic documents (EDI).


Unilever is one of the first companies that have decided to use electronic documents to facilitate cooperation with retail chains. The enterprise uses a variety of document types, such as ORDER, ORDRSP, DESADV, INVOIC,INSDES, OSTRPT, RECADV and PRODAT. As one of the first companies in Russia it has also implemented an electronic invoice that meets the requirements of the FR legislation. Since 2007 in Russia and 2009 in Ukraine, Unilever has been working with Comarch to organize electronic document circulation between the company and retail chains. The company joined the Comarch B2B Network platform via AS2 communication protocol using the optimal system for its document format. In addition to the integrated connection, Unilever employees use the Comarch Web-EDI application to work with electronic
documents on a daily basis.

The next step of our cooperation was the implementation of the solution improving management of processes related to distributors’ orders. It was directly integrated into the existing ERP system, which allowed many partner companies to quickly receive information on Unilever’s product range and prices and subsequently place orders. All these activities are carried out through a special web-portal. Such types of documents as ORDRSP, ORDER, Price List, Material Master were implemented.

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