Customer care is king in any business, and all companies must strive to make continuous improvements in this field. For telcos, advances in artificial intelligence systems for customer experience monitoring are playing a key role in this.
5G and the Internet of Things make autonomous telecommunications networks not just desirable, but essential. And, with AI and ML technologies becoming ever more advanced, fully zero-touch management and maintenance seem to be just around the corner.
Can AI/ML-powered solutions and the cloud bring back people who have passed? Where does the technology lead us, and what is the place of telecoms in this? Discover the story based on Black Mirror, and real-life events.
How can NaaS drive 5G monetization process? Why is network slicing crucial to NaaS, and what are its biggest challenges? Discover the findings of our newest research conducted with The Fast Mode.
In the Internet of Things, artificial intelligence and machine learning might look like the difference between success and failure for a business. Broadly speaking, that’s correct – but only when these technologies are used wisely in conjunction with human skills and know-how.
We’ve long used artificial intelligence and machine learning – for example in the aerospace industry – but they are now becoming bywords for success in many industries, telecommunications included. The reason is that AI and ML facilitate automation to a degree demanded in the age of 5G and the Internet of Things (IoT). And automation is where today’s telcos are headed…
Operators need to increase the range and depth of automation in order to meet the challenges of technological developments such as 5G in an era of reinventing telecoms. This applies not just to service provisioning, but to operations too – which means a fusion of artificial intelligence and OSS.
AI and IoT are driving great advances in the way that organizations in many sectors deliver – and think about – their services and products. It’s therefore worth looking at what this combination can do for your business… but beware of jumping in and deploying these technologies “just because they are there”.
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