Digitization of the Telecom Industry

Take a holistic view of customer experience, user experience, employee experience and multi-experience to implement a "total experience" strategy in your telco.

Telcos could be forgiven for thinking that are operating in an alien landscape, with non-traditional companies such as Spotify, Netflix and more rewriting the rules on customer interaction and satisfaction. To keep pace with the changes and demands of today’s market, CSPs need to embrace standardization, which will help them ensure they deliver products and services in a way and at a speed that meet customer expectations.

The traditional split between IP networks and optical networks is no longer a practical model in the age of technological advances such as 5G, edge computing and the cloud. Telcos are showing increasing interest in IP/optical convergence and optical network disaggregation to enhance resource use and operational efficiency – and for that they need a partner who can help them deploy a cutting edge convergence solution.

Are you wondering how to develop your business successfully? Check our Comarch expert’s predictions about API scheduling in the FSM environment for the coming year. Discover new ways to manage the workforce of a telecommunications company, including technicians and other employees.

Is it possible to create a space for human-human-robot collaboration? Discover more in our new article, which will give you an insight into the topic of digital twins and the industrial metaverse.

Do you know what modern OSS system and smartphones have in common? In the article about OSS in the digital era, you will learn more about the functions that make OSS products easy to use for people from generation Z.

Make 2023 the year of green power in your telecom business. Comarch’s expert predicts that the role of sustainability reporting is growing. How can you take advantage of this in the daily operations of your company? Read our new article.

What trends in the area of network security are worth looking out for in 2023? Discover what Comarch’s experts have to say. Read the article with predictions for this field, to learn more about taking advantage of artificial intelligence (AI) and how to reduce costs in your telecom organization.

Want to see the future? Now it’s possible. Discover the predictions for the telecommunications industry for 2023. Taking advantage of AI-driven chatbots, digital twins and data centers in spacer are only the beginning.