Coronavirus has transformed everyone’s life in one way or another. The most visible change is the shift from regular, “outdoor” life to a home-based one. This has given CSPs new opportunities to provide more services to their customers.
What does 2020 hold for the telecommunications industry? Artificial intelligence, IoT, the cloud, 5G and further digital transformation will be at the forefront of developments in the coming months, as our new ebook demonstrates.
The cloud has already changed the way we listen to music, watch films, play games, shop, communicate and share our personal memories. Now, telcos are wise to the ways in which it can improve business efficiency across their operations.
At the dawn of the digital era, businesses began accumulating vast data lakes. Then came the problem of putting all this information to use. Business intelligence is the solution, especially in telcos, which collect data from a complex network of sources.
The Internet of Things and 5G have raised the complexity of telecommunications network management beyond the level where traditional methods are effective. It’s time to bring AI into play for automated network monitoring.
Today’s telcos need to reshape their thinking in order to add true value to their services. With voice, text and data packages now the norm, that value could be what differentiates them from the crowd and gives them a valuable edge over their competitors.