Telcos are looking to the enterprise sector as they seek to gain a return on their 5G network investments. That’s not because the B2C sector is no longer relevant – far from it – but because B2B partnerships offer far more lucrative opportunities, and will continue to do so for the foreseeable future.
It should already be obvious to anyone involved in telecommunications that digitization has radically altered the relationship between CSPs and their customers. In order to adapt successfully to the new, customer-centric reality, telcos must examine and re-invent their approach to BSS.
CSPs once dominated the telco landscape. There was no competition, and no need to change an operational model that worked – more or less. Neither was there any impetus for innovation. Now, all that has changed; new technologies and new challengers in the telecommunications domain mean it is time for telcos to embrace the virtual and go cloud-native
Digitization and globalization mean that telcos are facing ever greater challenges in meeting the demands of clients in different parts of the world. Virtualization and automation can help them meet those challenges – if they have the right unification solution in place.
The IoT opportunities and challenges faced by the telecom industry mean that CSPs need to evolve swiftly into next generation telecoms. Only by embracing new ways of thinking about infrastructure, service and digitization can telecoms companies hope to compete and expand in the B2B sector in this new era.
In the rapidly expanding Internet of Things, what should take priority: device or connectivity management? In fact, the answer is both; already closely intertwined, the line between connectivity and IoT device management is becoming ever less perceptible and will soon disappear. Here’s why.
Customers who have a good experience come back. Those who don’t, leave. It’s hardly rocket science, but it is only recently that operators have begun to focus on how they can manage telecom customer journeys to create exactly the right kind of experience.
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