How are telcos responding to the challenges and opportunities of new and emerging automation technologies? We conducted a survey to find out

Understanding the complexities and drives of a single human telco customer is a mammoth job. When you have several million of them, only artificial intelligence can really do justice to the task.

There’s no doubt that the expansion of the IoT and the arrival of 5G will require heavy investment in the telecommunications sector. So operators will be looking for ways to maximize ROI as quickly as possible.

The arrival of 5G and the Internet of Things is already opening up many new opportunities for telcos, while at the same time demanding flexibility and greater openness to new business models.

With telcos well on the way to adopting AI/ML to transform many aspects of the businesses, the question now is how the technologies can be designed to best deliver results. The answer is to combine a model-driven approach with data-based machine learning.

The rapid expansion of the Internet of Things and the arrival of 5G have been drivers for automation, cooperation and virtualization in the telecommunications sector – all of which have had a profound impact on service assurance and analytics.

Of all the benefits that 5G seems to offer to telcos is network slicing – which is arguably among the most exciting. This is because it will enable operators to create many application-centric networks residing in one physical network.

With 2020 marked as the year of 5G, what challenges will telcos face – and how will they rise to them? Smart operators have already got a head start, but there is still work to be done

The global “population” of IoT devices is growing faster than the planet’s human community. In 2020, we can expect greater innovation in this field, especially as we make our homes and cities smarter.