Customer care is king in any business, and all companies must strive to make continuous improvements in this field. For telcos, advances in artificial intelligence systems for customer experience monitoring are playing a key role in this.
Digitization, 5G and the Internet of Things place demands on telecommunications systems that would be impossible to address by the human brain alone. Thus, artificial intelligence and machine learning are growing in importance as telcos seek to automate their network management and maintenance processes and move towards intelligent assurance.
Technological advances are bringing new challenges and opportunities for telcos, along with a great deal of uncertainty. CTOs and CIOs must find the best way forward for their companies’ IoT, virtualization and assurance strategies, but a new survey shows that they are far from unanimous in terms of the specifics of future development.
Almost every aspect of everyday life is being affected by developments in AI, big data analytics and machine learning. Yet, while the potential of these technologies is immense, it’s worth remembering that this is just the start – and machines are only as smart as the people behind them.
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