Additionally, in today's high-pressure environment customers are more focused on optimizing vendor management process and improving operational flexibility.
Comarch ICT’s IT offshoring solutions can help provide the flexible, cost-effective and high quality IT services in order to operate efficiently. Our IT Services are based on ITIL-best practices and proven methodologies. Nearshoring practices can improve operational efficiency, increasing speed to market new products / services and make your operations more agile.
To achieve this you need a trusted business partner that brings value to your organization. As a IT offshoring service provider we have had several success stories that we can share with you.
Comarch Service Desk is a single point of contact for the end user, available on 24/7 basis, with high-class technological facilities. The task of the Service Desk is to accept tickets, solve them (if possible at the point of first contact) and escalate to the next lines of support, both internal and external (supplier links, producers), and to monitor the status of the ticket, register the response time and eliminate failures in the ticket system. The Service Desk provided by Comarch makes it possible to minimize the costs associated with a failure and forced downtime, and to gather information on existing problems, which will, in future, reduce or eliminate them.
Nearshoring is a form of IT outsourcing. Contrary to typical outsourcing (offshoring), a client and a service provider are located close to each other. The most important advantage of this model is the proximity - both spatial and cultural. The physical proximity allows for organizing efficient meetings. A time zone and distance do not limit us. Comarch builds its strategy on flexibility and close relations with the client. Sometimes we prefer to meet face to face. We are sure that one of our global offices is located close to your company. Moreover, nearshoring enables better data security. This model guarantees also cultural similarity – thanks to our multilingual workers employed in many countries, the language barrier ceases to be an obstacle. Our experience with customers on five continents help us understand the business in different parts of the world. Comarch is a global company that acts locally.
IT Services that Comarch ICT offer can help provide flexible, cost-effective and high quality IT services in order to operate efficiently. Our IT services are based on ITIL-best practices and proven methodologies. We specialize in establishing teams of experienced engineers and Service Managers dedicated to their projects and processes. Broadly, Comarch ICT provides the following services:
Comarch ICT works closely with you to deliver cutting edge solutions that both fulfil your specific requirements and are also a cost-effective. Our aim is that our high-quality solutions will be delivered on time and optimize performance of IT infrastructures. We work closely with world-leading technology providers to ensure that our customers benefit from all the advantages this technology offers.
Comarch ICT is ready to support operations companies from both the public and private sector. Outsourcing is a low-risk, low-cost opportunity, preferred not only by small and medium enterprises, but also for international corporation. We provide all our clients with solutions that meet their needs.
The shortest-term agreement can be a year. The contract duration depends on your business requirements and can be negotiated as needed. We are flexible in terms of contract conditions however based on our experience preferred minimal duration of outsourcing contract is 24 months to maximize your benefits.”
Yes, our team is available 24/7 365 days a year and for mission critical projects, our services will be available even on weekends. Scope of the project depends on the SLA signed agreement between Comarch ICT and the customer.
Yes, Comarch ICT can provide support to remote office.
Yes, Comarch ICT provide services at the client’s premises, if required. This may be especially useful in initial requirements gathering, final project implementation or transition phase.
All engineer’s involved in the project are required to keep vendor certifications the most up to date.
We focus our activities regarding IT outsourcing and integration on medium and large companies. The size of the project depends on the specific customer’s needs.