Nearshoring, Offshoring, 24/7 & IT Service Desk

IT Outsourcing

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    Frequently Asked Questions

    • 1. What are the IT Services that Comarch ICT offer?

      IT Services that Comarch ICT offer can help provide flexible, cost-effective and high quality IT services in order to operate efficiently. Our IT services are based on ITIL-best practices and proven methodologies. We specialize in establishing teams of experienced engineers and Service Managers dedicated to their projects and processes. Broadly, Comarch ICT provides the following services: 

      • Outsourcing of IT processes
      • Service Desk
      • Comprehensive end-user infrastructure support
      • Support for application software and enterprise management systems
      • Management of network and IT security systems
      • Management of the server infrastructure, operating systems, databases and virtual platforms
      • Project management and consultancy in the field of IT
    • 2. What are the main advantages of working with Comarch ICT?

      Comarch ICT works closely with you to deliver cutting edge solutions that both fulfil your specific requirements and are also a cost-effective. Our aim is that our high-quality solutions will be delivered on time and optimize performance of IT infrastructures. We work closely with world-leading technology providers to ensure that our customers benefit from all the advantages this technology offers.

    • 3. Who are your main customers? For what size organization is outsourcing most suitable?

      Comarch ICT is ready to support operations companies from both the public and private sector. Outsourcing is a low-risk, low-cost opportunity, preferred not only by small and medium enterprises, but also for international corporation. We provide all our clients with solutions that meet their needs.

    • 4. How long is a typical IT Services contract for? What contracting model do you prefer?

      The shortest-term agreement can be a year. The contract duration depends on your business requirements and can be negotiated as needed. We are flexible in terms of contract conditions however based on our experience preferred minimal duration of outsourcing contract is 24 months to maximize your benefits.”    

    • 5. Do you offer weekend work services?

      Yes, our team is available 24/7 365 days a year and for mission critical projects, our services will be available even on weekends. Scope of the project depends on the SLA signed agreement between Comarch ICT and the customer.  

    • 6. Can you provide services and support for remote office?

      Yes, Comarch ICT can provide support to remote office. 

    • 7. Can you provide services locally, at the client’s premises?

      Yes, Comarch ICT provide services at the client’s premises, if required. This may be especially useful in initial requirements gathering, final project implementation or transition phase. 

    • 8. Do your engineers maintain certifications and participate in ongoing professional trainings?

      All engineer’s involved in the project are required to keep vendor certifications the most up to date.

    • 9. What size project is appropriate for you?

      We focus our activities regarding IT outsourcing and integration on medium and large companies. The size of the project depends on the specific customer’s needs. 

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