This year will see the first commercial 5G testing – after which we can expect this technology develop rapidly. CSPs will have to move fast to get to grips with the new approach to network slicing that it will demand.

Automating network processes such as configuration, optimization and healing can prepare CSPs for the demands of 5G SON and beyond, thanks to the application of SDN and NFV for SON.

Collaboration is the future for mobile operators and third-party service and application providers, underpinned by SDN/NFV technologies that provide next generation virtualization and put the customer firmly center stage.

Partnerships with OTT players give telecom operators great scope for attracting and retaining customers, but they also require complex charging and billing models. These are the three key areas that must be addressed in order to ensure the smooth flow of payments between operator, OTT and end customer.

Automation, integration and real-time interaction… how CSPs that embrace a true omnichannel strategy can reap the rewards by winning customers on day one and earning their loyalty for the future.

Every contact with a client is an opportunity to make a great impression, so switching focus from the network to the customer could be the difference between winning and losing on the telecoms market.

Software defined networking (SDN) and network functions virtualization (NFV) are goals of many CSPs – and they can be achieved without the costly replacement of legacy equipment such as IP routers.

The Internet of Things (IoT) represents a new frontier at the cutting edge of connectivity, where any serious CSP needs to be. Read on to discover the seven steps that can lead you there successfully.

Every May, representatives of the telecommunications industry gather in picturesque Nice on the French Riviera to discuss the latest achievements, trends and challenges to be addressed by communication service providers.