Comarch Loyalty Management Cloud

A simple & affordable product
for advanced 
loyalty management

Watch over the entire loyalty program
lifecycle from the Cloud

What is Comarch Loyalty Management Cloud?

Comarch Loyalty Management (CLM) Cloud is a comprehensive, modular platform that allows you to manage the entire loyalty program lifecycle efficiently. Providing a wide range of features designed to help you build and realize successful marketing strategies, it stands out as a highly practical and cost-effective product available in a Pay-per-Use model.

You can fully enjoy all the features of CLM Cloud just a few weeks after you sign the contract. That's because the product enables you to bypass the time-consuming project implementation process and, therefore, achieve better business results faster.

With its use, you can create and manage engaging & personalized loyalty programs, better interact with your audience across multiple channels, and track loyalty system performance in real-time.

Start using CLM Cloud today and discover brand-new loyalty marketing opportunities that will prove essential for your company’s growth.

    The key features of CLM Cloud

    1. 01 All-In-One Viability
    2. Our goal was to deliver a system that is both robust and affordable. As a result, not only does CLM Cloud deliver a complete set of advanced loyalty management functionalities, typical for the Enterprise version, but it is also cost-effective thanks to it being available in a subscription-based model. Therefore, the overall cost depends on the number of transactions you make.

      The system supports implementation in the stand-alone and multi-partner models, ensuring full accountability both at the level of cooperation with partners and in the context of loyalty program participants.

    3. 02 Verified Reliability
    4. Comarch has gained its experience from the many years of developing advanced loyalty management solutions as well as carrying out hundreds of projects across the globe. Each of those projects, realized for some of the world's best-known brands, are a true testament to the system's reliability.

      Our solution supports real-time management of program registration, segmentation, marketing campaigns, rewarding and multi-channel communication, as well as fraud protection and reporting - all within one tool.
    5. 03 Full Scalability
    6. Apart from delivering a wide range of practical and cost-effective functionalities, CLM Cloud was designed to always keep up with the latest system updates introduced in accordance with the Comarch roadmap.

      The system enables seamless business configuration in relation to the retail aspects of loyalty programs, as well as facilitated integration with external systems thanks to the Open Rest API and file interfaces.

      If you find it necessary to increase the possibilities of your system, it is possible to upgrade your CLM Cloud to the Enterprise Version without losing any data or causing any unwanted interruptions to your loyalty programs. 
    7. 04 Real-Time Efficiency
    8. CLM Cloud enables efficient data exchange with external sources such as cash registers, EPR & CRMs, Business Intelligence (BI) and DATA warehouses, as well as dedicated billing & gift card systems.

      At the same time, it supports real-time, omnichannel communication through integrated channels based on dynamically changing customer attributes.

    All-In-One Viability

    Our goal was to deliver a system that is both robust and affordable. As a result, not only does CLM Cloud deliver a complete set of advanced loyalty management functionalities, typical for the Enterprise version, but it is also cost-effective thanks to it being available in a subscription-based model. Therefore, the overall cost depends on the number of transactions you make.

    The system supports implementation in the stand-alone and multi-partner models, ensuring full accountability both at the level of cooperation with partners and in the context of loyalty program participants.

    Verified Reliability

    Comarch has gained its experience from the many years of developing advanced loyalty management solutions as well as carrying out hundreds of projects across the globe. Each of those projects, realized for some of the world's best-known brands, are a true testament to the system's reliability.

    Our solution supports real-time management of program registration, segmentation, marketing campaigns, rewarding and multi-channel communication, as well as fraud protection and reporting - all within one tool.

    Full Scalability

    Apart from delivering a wide range of practical and cost-effective functionalities, CLM Cloud was designed to always keep up with the latest system updates introduced in accordance with the Comarch roadmap.

    The system enables seamless business configuration in relation to the retail aspects of loyalty programs, as well as facilitated integration with external systems thanks to the Open Rest API and file interfaces.

    If you find it necessary to increase the possibilities of your system, it is possible to upgrade your CLM Cloud to the Enterprise Version without losing any data or causing any unwanted interruptions to your loyalty programs. 

    Real-Time Efficiency

    CLM Cloud enables efficient data exchange with external sources such as cash registers, EPR & CRMs, Business Intelligence (BI) and DATA warehouses, as well as dedicated billing & gift card systems.

    At the same time, it supports real-time, omnichannel communication through integrated channels based on dynamically changing customer attributes.

    Our Offer

    Enjoy the full spectrum of simple to advanced loyalty management functionalities. Add more features in order to explore brand-new business possibilities. 

    • Standard Offer
    • Additional Modules
    • Services

    Get instant access to the advanced functionalities the CLM Cloud that enable user-friendly implementation of multi-channel, personalized loyalty programs thanks to:

    Business Administration Application (BA)

    A module that supports all of the administrative functions, necessary for the system configuration. It is also a professional tool for administrators and business users providing them with valuable operational functions.

    Contact Center Application (CC)

    A module that gives you access to the full data insight of your loyalty program members. It was designed to streamline the processes related to the management of program participants, their accounts and communication history.

    A Set Of Interfaces

    A set of interfaces for integration with external applications, including access to the REST API and file interface.

      Expanding the functional scope of the system with additional modules:

      Mobile Application

      A powerful mobile application, available for iOS and Android, which provides participants with their loyalty identifiers, membership details, loyalty program-related activities and transactions - all available at the palm of your hand.

      Web Portal

      A website that provides participants with instant access to information about their membership details and the history of transactions.

        Operators of loyalty programs can quickly adjust their strategies in terms of customer experience, rewards, communication, and segmentation, and then launch the program in selected channels:

        Contact with Comarch specialists

        We guarantee contact with Comarch specialists during the business configuration of your CLM Cloud. The system will be set up using your relevant company data and configured so that it could perform business-defined tasks efficiently.

        Training

        Trainings conducted by Comarch specialists will give you all the information about how the system works and what practical functionalities it offers for your business.

        Technical Support

        Our technical support services are available 24/7. CLM Cloud is also regularly updated in order to provide clients with instant access to the latest functionalities and improvements.

        System Documentation

        We provide our clients with complete system documentation, including all e-documents necessary for how to use the system, describing functions, operations and interfaces in detail, enabling flawless integration with external applications.

        Managed Services

        The three packages offered by Comarch guarantee choosing an offer that meets your needs best. Both the scope and the duration of the Managed Services can be adjusted to your requirements.

        Third- party Integration

        We enable facilitated integration with third-party applications; those provided by Comarch or certified Comarch partners.

          Your Cloud is just a few steps away!

          You are not far from enjoying the capabilities of CLM Cloud. There are three basic steps ahead of you. Let us take you through them. 

          Step One - Choose

          Comarch Loyalty Management system has been appreciated by many entrepreneurs who constantly inspire us to improve the CLM so it could better serve their business needs. Not only can we provide you with a robust & reliable system for marketing processes support but we can also guarantee that you will be satisfied with its capabilities. 

          With this CLM Cloud being a service, it is available in a subscription-based pricing model. It means that you don't have to pay any license fees or go through the time-consuming implementation process. You can launch your new loyalty program as soon as you decide to use CLM Cloud.

          Step Two - Configure

          We always assist our clients, helping them go through the system configuration process which is essential for the success of their loyalty programs. Firstly, our experienced specialists will train your employees to initialize the system correctly. Then we will help parameterize it in accordance with your business strategy. 

          We can assure you that using Comarch systems is always easy and intuitive. To ensure the best omnichannel experience possible, we also offer integration with your already existing systems.

          Step Three - Apply

          It's time for you to start using CLM Cloud to your advantage - loyalty management has never been so simple & intuitive!

          Modify your settings in terms of signing up new participants, giving points, receiving rewards, contacting your support center, or reporting. Our configuration tools will be accessible to you, and the other authorized CLM Cloud users, at any time.

          Comarch Loyalty Management Versions

           

          CLM Enterprise

          CLM Cloud

           

          Allows you to adapt the CLM system to the specific concept of a loyalty program in the implementation model

          It enables the use of advanced CLM functionality in a short time, based on the subscription model

           

          Delivery Model

          SaaS

          X

          V

          Project Implementation  + License

          V

          X

           

          System Modules

          Business Administration

          V

          V

          Contact Center

          V

          V

          Member Web Portal

          V

          V

          Member Mobile Application

          V

          V

          Business to Partner

          V

          X

          Logistics Module

          V

          X

          In Store-App

          V

          X

           

           Loyalty program Model

          Stand-alone

          V

          V

          Multi-partner

          V

          V

          Multi-program

          V

          X

           

           System Interfaces

          Rest API

          V

          V

          File Interface

          V

          V

          Data Hub Module

          V

          V

           

          System Updates

          Free Minor Releases

          V

          V

          Customization

          V

          X

          Interested in a licensed implementation model?

          Take a closer look at:

          Our Clients

            More success stories

            Related materials

            Comarch Included in the Forrester Report “Now Tech: Loyalty Marketing, Q4 2018”

            White Paper: B2B Loyalty & Engagement Programs

            Video: Loyalty Management implementation at Hudson’s Bay

            Comarch Loyalty Management in the Gartner report

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