Thanks to customer service software that have a clear and intuitive interface it’s easier to deal with complaints, add new services, confirm payments, define discounts and conduct correspondence. With built-in workflow mechanisms the solution assists with taking care of the issue from beginning to end, even if it requires coordinated work of many teams.
Imagine there's a delayed flight by your company. If the reported case concerns flight "ABZ 7029", then the complaint management system will resolve the issue on its own by rewarding this person with 5,000 loyalty points, sending an email apologizing for the delay and closing the case. But what if the user is a "Platinum" member? Predefined rules will enable you to deal with that in accordance with the latest policy. Comarch's solution helps take care of the entire process which is an extremely popular solution for telecoms, insurance companies, airlines and financial institutions.
» What the status of their issue is
» When a particular team will be able to start working
» When the case is closed
For customers - different sources of contact with consultants
Complaint management system is an inseparable part of customer service software. The system ensures the efficient, consistent and cost-effective recording, tracking and reporting of all complaints and customer feedback. Prioritize, manage and close the ever-increasing volume of requests that reach organizations through a variety of channels. Comarch Customer Care speeds up the process for resolving complaints, and helps you use that valuable feedback to make your products and services better. A well-handled complaint is an invaluable opportunity to turn an unhappy customer into a loyal one.