The German branch of Valeo, an international group which specializes in designing car components for leading manufacturers chose the offer of Comarch ICT. Valeo has previously outsourced some of the IT processes, but in order to raise the standard of services, the company decided to change the provider of outsourcing services and chose Comarch ICT.
The project which began in 2014 includes the maintenance of IT infrastructure and support for the users. It is a continuation of previous cooperation between the two companies in other European markets.
Valeo Group cooperates with Comarch for several years. The first IT outsourcing project was launched in Poland and Slovakia, the next one in Norway and the Netherlands. Therefore, when we were planning to switch providers, Comarch seemed to be one of the most reasonable choices due to the recommendation from Valeo Poland. Excellent client portfolio, high quality of services, as well as flexibility and experienced team of engineers assured us that Comarch is a professional partner - says Thomas Mathes, Regional IT Infrastructure Manager at Valeo GmbH.
To handle everyday business processes carried out by their employees Valeo needs an extensive network and server infrastructure. After the contract has been signed, the monthly plan includes Service Desk services, support for more than 4.7k users at 19 locations throughout Germany, server infrastructure management, LAN, SAN, WAN administration, backup and archiving as well as monitoring of availability and performance of IT infrastructure. All critical systems are supported 24/7/365.
Services provided to Valeo are of the highest quality. Our cooperation is based on a precisely defined catalogue of services and detailed service-level agreement parameters defined for each item. Such a model of cooperation requires continuous service monitoring, reporting and analyzing the results. This is undoubtedly a challenge, but we like this kind of challenges - says Pawel Szymanski, Business Solution Manager at Comarch.
Valeo is an international group which specializes in designing and manufacturing automotive components and systems. With significant expenditures on research and development (approx. 6% of the annual turnover) group is a leading manufacturer of automotive spare parts. Currently, Valeo employs 82 thousand people in 29 countries and has a turnover of 12.7 billion euros. Valeo business partners include leading car manufacturers in France (Renault, Peugeot, Citroen), Italy (Fiat, Lancia, Alfa Romeo) and Germany (VW, Audi, GM's Opel, Daimler-Chrystler) and other countries where the company delivers parts for the first assembly. Valeo offers its customers numerous innovations, including interface systems between the driver, the vehicle and the environment.
Comarch is a global IT provider. The company has over 24 years of experience in key industries (telecommunications, finance, banking and insurance, trade and services, IT infrastructure, public administration, industry, health, as well as small and medium-sized enterprises) gained through projects carried out for the biggest Polish and global brands. The company is listed on the Warsaw Stock Exchange since 1999 and employs more than 5,200 people. The company completed more than 3,500 projects around the world. Resource augmentation services are provided by the Information & Communication Technology Department, which focuses on the field of IT infrastructure management, outsourcing and integration as well as Data Center.