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B2B Loyalty & Engagement Programs: Do They Really Work?

White Paper

B2B loyalty can work successfully
but requires thorough recuperation

Most B2B marketers need to change their mindset,
moving from focusing on products and internal processes
to concentrating on the comprehensive customer relationship

71% B2B-customers increasingly want B2C-like experiences – faster response times and 24/7  availability.

But nearly half (49%) B2B loyalty program operators say they’re failing to deliver the personalized experiences their customers crave

B2B LOYALTY & ENGAGEMENT PROGRAMS

In this white paper we will highlight the key challenges that B2B marketing executives are facing these days such as:

  • B2B landscape complexity
  • No control over customer experience (CX)
  • Integration of communication and sales channels
  • Focus of B2B marketers on retention then acquisition activities


The white paper will discuss basics of engagement and loyalty programs in the past and today and point out dynamic changes in current B2B environment.

Finally, we will share some tips and recommendations collected during projects with international brands, that can be useful when creating new or revamping your B2B loyalty program.

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