Comarch and Aspect have signed a partnership agreement through which Comarch will expand its product offer with Aspect’s solutions, including service and consulting.
Aspect was founded in 1973 and is currently focused on two core branches - CC systems (according to Frost & Sullivan – first place in the global market for outbound campaigns and fourth position for incoming campaigns) and WFO software (third global position according to DMG). For years Aspect has occupied the leading position in Gartner’s analytical reports, being placed as market leader. Aspect currently employs over 2 000 people in offices around the world.
- Aspect is one of the most innovative companies providing solutions for Contact Center’s. We plan to implement all the solutions from their portfolio, both the reporting solution, outbound campaigns, as well as class WFM solutions optimized for CC needs - says Michal Szybalski, Product Manager for Contact Center Solutions at Comarch – Aspect’s solutions complete Comarch's portfolio in the Customer Service domain. These are “software only” solutions which enable integration with all available telecommunication platforms on the market.