A Practical Guide to Outsourcing Your Service Desk

White Paper

Download this white paper to find out:

1. What are the current trends in outsourcing

  • nearshoring
  • in-house vs outsourced
  • an IT skills shortage
  • increased demand for outsourcing
  • automation will lead to the decline of large-scale outsource operations

2. The right  approach to outsourcing for your business

  • 3 objectives to successful outsourcing of your service desk

3. How to establish and manage an outsourced service desk

  • 5 crucial steps to take

4. How Comarch’s Service Desk works in action

  • Valeo Group
  • The European Southern Observatory

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