Chicago, IL, September 05, 2013 – Comarch Inc., a leading provider of loyalty solutions to telecom industry, announced its sponsorship of Customer Experience Management in Telecoms, North America Summit, scheduled on October 22-24, 2013 at the Omni Hotel at CNN Center in Atlanta Georgia.
The conference’s focus is on driving a dramatic improvement in the customer experience for the telecoms industry. The event is packed with many inspirational speaker panel discussions and other interactive networking sessions. Attendees will benefit from the cross-industry best practices exchange that will let them learn from innovations in the customer experience from other industries than telecom market. This year’s event will also include some more topics and sessions on how to improve online communication with customers through social media and how to leverage big data to enhance the overall customer experience.
Comarch’s representative, Marcin Kosciak, VP of Comarch Inc. will be featured on the first day of the conference’s interactive panel discussion titled: “Is NPS dead?” – The discussion will deepen the participant’s understanding the importance of capturing and measuring the customer experience and levels of their satisfaction. The panel of experts will discuss the available methods of measuring their customers’ satisfaction and debate on which of them are the most effective way.
Comarch is a proud sponsor of the conference. We hope to share our combined experience in the telecommunication and the customer loyalty industry with all the guests. We invite everybody to connect with us at the conference. To schedule a meeting with Comarch representative at the conference click here.