Comarch MTR: Utilities Management - Advanced Monitoring and Automation

MTR for Utilities: Optimizing Infrastructure Management

The utilities sector relies on physical pipelines and cable networks to distribute energy, water, and gas. Managing this infrastructure is just as challenging as handling IT or telecommunication networks. The same level of complexity applies to sewage and smart waste management systems, which collect and analyze large amounts of data. This includes sensor readings, customer reports, and performance measurements, allowing for efficient oversight of the entire network.

Intelligent infrastructure management

Our management platform oversees the entire network. It gathers data from sensors, customer reports, and performance measurements to predict potential issues and prevent fraud. The platform follows business policies defined by the supplier to implement optimized processes. MTR can use rule-based management or more advanced artificial intelligence-based modules for daily operations.

These modules enable fully automatic policy-driven reporting, switching sources or pipelines for service continuity, and predictive resource management. Additionally, they enable fault reporting, smart field service scheduling, and more. Each policy is tailored to suppliers’ individual needs and can be easily modified at any moment.

Automation of IT processes

MTR is a process management system that not only automates and optimizes the way infrastructure works, but can also manage the work of technicians and field engineers by granting access to facilities, scheduling repairs, and providing field services in a designated area. It optimizes the number and routes of vehicles collecting and transporting waste. All of this helps streamline the transportation to waste management and disposal centers. It can also handle communication by informing customers about planned maintenance work and emergencies.

While in the field, technicians and engineers can connect to the system infrastructure and provide real-time updates on the status of repairs. This enables immediate responses to customers, for whom quick action and prevention of potential failures are essential.

MTR responds to the challenges in this area by offering the user benefits such as:

Predictive resource management
Comarch MTR monitores and predicts resource utilization to undertake appropriate planning and purchasing activities on time.
Automated fraud detection
Monitoring transmission volume and analyzing failures, fraud, or losses caused by defects and anomalies in infrastructure.
Ensuring continuity of services
Proactive failure response disconnects faulty modules, activates backups, and informs customers about service restoration times.
Complex fault and repair management
Our platform handles repair requests, monitors policy fulfillment, and purchases out-of-stock elements to maintain redundancy.
Smart field service scheduling
MTR manages logistics, estimates resources for repairs, and balances technician workloads based on skills, location, and planned work.
Scallable solution for all networks
Our platform manages small networks independently with alarms, while for larger networks, MTR adds modules for specific processes.

Why use MTR in infrastructure management?: MTR specializes in intelligent infrastructure management. It oversees physical pipelines and cable networks that distribute energy, water, gas, sewage, and smart waste management systems. The system collects sensor data, customer reports, and performance measurements and analyzes the data to optimize processes in real time.
How does MTR improve field service management?: MTR streamlines the management of technicians and field engineers by granting access to facilities, scheduling repairs, optimizing vehicle routes for waste collection and transportation, and managing customer communications about maintenance work and emergencies.
What are the key benefits of using MTR?: MTR offers several user benefits, including predictive resource management, automated fraud detection, ensuring service continuity, complex fault and repair management, and smart field service scheduling. These benefits help with timely planning, fraud prevention, disaster recovery, and efficient logistics and task allocation among technicians.
What does MTR's predictive resource management involve?: Predictive resource management in MTR involves monitoring resource utilization and predicting resource depletion to facilitate timely planning and purchasing activities, ensuring that resources are always available, and that operations continue smoothly. It monitors the transmission volume and analyzes changes to predict failures, frauds, or losses resulting from defects and anomalies in the infrastructure. This proactive approach helps prevent fraudulent activities and minimize losses.

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Meet The Request for Utilities

Use cases: Utilities

Companies that trusted Comarch solutions

MTR for Utilities: Optimizing Infrastructure Management

Intelligent infrastructure management

Automation of IT processes

MTR responds to the challenges in this area by offering the user benefits such as:

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