Comarch FSM - Cloud Plans

CORE

Addressed for small companies expecting straight flow of service management. Offer process and data centralization together with efficient work distribution through mobile apps.

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  • Order and Tasks

    Supports process of field service or other activity according to configured workflow. Work orders can be split into many activities. System allows automated generation of tasks, which simplifies work order preparation steps.

  • Resources

    Module which stores all data about human and technical resources. Used to automate processes of optimal staff assignment to field activities. Highly configurable, enabling the organization to adjust to any business changes.

  • Time management

    Module allows full insight into team field activities in a calendar context, with the ability to change or update in a real time. Dedicated for dispatchers, coordinators and supervisors.

  • Mobile app (Android &iOS)

    Mobile apps dedicated for remote workers, enabling them to access task details, daily and weekly schedules, and route planning with GPS. Apps work in offline and online mode.

  • Maps

    Maps allow all operational data to be presented in location context. Used for automatically or manually finding the best field staff considering physical distance. For planning, tracking and reporting.

  • Reporting (daily e-mail summary)

    Reporting gives management information for operational and strategic decisions in the area of field service. Composed by real-time dashboards, scheduled reports and ad hoc reports from task browsers.

  • Customers (tasks assigned to customers)

    Basic version of CRM enabling information about the client's name and location to be matched with the given work order or task.

AUTOMATE

For medium-sized companies that already possess other systems, process more data and require automation.

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  • Order and Tasks

    Supports process of field service or other activity according to configured workflow. Work orders can be split into many activities. System allows automated generation of tasks, which simplifies work order preparation steps.

  • Resources

    Module which stores all data about human and technical resources. Used to automate processes of optimal staff assignment to field activities. Highly configurable, enabling the organization to adjust to any business changes.

  • Time management

    Module allows full insight into team field activities in a calendar context, with the ability to change or update in a real time. Dedicated for dispatchers, coordinators and supervisors.

  • Mobile app (Android &iOS)

    Mobile apps dedicated for remote workers, enabling them to access task details, daily and weekly schedules, and route planning with GPS. Apps work in offline and online mode.

  • Maps

    Maps allow all operational data to be presented in location context. Used for automatically or manually finding the best field staff considering physical distance. For planning, tracking and reporting.

  • Reporting (daily e-mail summary)

    Reporting gives management information for operational and strategic decisions in the area of field service. Composed by real-time dashboards, scheduled reports and ad hoc reports from task browsers.

  • Automatic Dispatcher

    Advanced algorithm which selects resources for task execution optimally in the context of business criteria, tasks constraints (skills, current location) and availability of resources. To boost performance of coordinators and field staff.

  • Customer management

    To provide an excellent customer experience, people in contact with a client have access to their history, to the customer portal, and to planned and historical visits.

  • Communication

    Enables communication between technicians and everyone who could be involved in issue resolution. They can communicate through built-in chat or chosen third-party communicator.

  • Knowledge base

    Module which gives technicians additional information to enable issue resolution. With additional documents attached to work order, task or given equipment, remote workers are able to perform services in a simple manner.

  • Survey

    Module enabling service quality surveys to be conducted using a technician's mobile app or by sending to the customer via Customer Portal.

  • Business administration

    A configuration panel where the most important system parameters can be adjusted. New surveys, service regions, notifications, etc. can be defined from this place.

  • 1 Integration API

    A standarized interface for integration with systems such us Trouble Ticketing or Call Center. External tools can be easily connected to Comarch FSM Cloud to automate an organization's processes.

ENTERPRISE

For companies that manage a great number of technicians, including third-party workers, and need advanced automation, planning and monitoring options together with access to an extensive configuration.

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  • Order and Tasks

    Supports process of field service or other activity according to configured workflow. Work orders can be split into many activities. System allows automated generation of tasks, which simplifies work order preparation steps.

  • Resources

    Module which stores all data about human and technical resources. Used to automate processes of optimal staff assignment to field activities. Highly configurable, enabling the organization to adjust to any business changes.

  • Time management

    Module allows full insight into team field activities in a calendar context, with the ability to change or update in a real time. Dedicated for dispatchers, coordinators and supervisors.

  • Mobile app (Android &iOS)

    Mobile apps dedicated for remote workers, enabling them to access task details, daily and weekly schedules, and route planning with GPS. Apps work in offline and online mode.

  • Maps

    Maps allow all operational data to be presented in location context. Used for automatically or manually finding the best field staff considering physical distance. For planning, tracking and reporting.

  • Reporting (daily e-mail summary)

    Reporting gives management information for operational and strategic decisions in the area of field service. Composed by real-time dashboards, scheduled reports and ad hoc reports from task browsers.

  • Automatic Dispatcher

    Advanced algorithm which selects resources for task execution optimally in the context of business criteria, tasks constraints (skills, current location) and availability of resources. To boost performance of coordinators and field staff.

  • Customer management

    To provide an excellent customer experience, people in contact with a client have access to their history, to the customer portal, and to planned and historical visits.

  • Communication

    Enables communication between technicians and everyone who could be involved in issue resolution. They can communicate through built-in chat or chosen third-party communicator.

  • Knowledge base

    Module which gives technicians additional information to enable issue resolution. With additional documents attached to work order, task or given equipment, remote workers are able to perform services in a simple manner.

  • Survey

    Module enabling service quality surveys to be conducted using a technician's mobile app or by sending to the customer via Customer Portal.

  • Business administration

    A configuration panel where the most important system parameters can be adjusted. New surveys, service regions, notifications, etc. can be defined from this place.

  • Subcontractors and Quality Audits

    Module for simplified management of cooperation with third-parties, with clear assignment of responsibilities and system roles. Reporting for external workers' results and validation of the quality of performerd services allows full transparency of subcontractor performance.

  • Warehouse

    Module for warehouse and spare parts management, enabling service provider to manage materials and equipment in the field, and giving employees a unified, comprehensive tool for the management of their tasks and materials.

  • Forecasting

    Forecasting module performs workload forecasts that facilitate optimized resource allocation based on historical data and specific company knowledge.

  • Sites and Assets

    Assets module focuses on plant and other internally owned assets for maintenance services.

  • Gamification

    An integrated platform for your emloyees, where they can compete with their colleagues. This is also a tool to help employers appreciate their workers' efforts with additional awards.

  • Advanced configuration

    Access to advanced system settings enhanced with the possibility of workflow, order and task customisation, to address the most sophisticated business needs

  • Possible 3 external integrations

    Custom integrations with systems such as Inventory, ERP or ECM to automate and centralize processes.

What if we could adjust Comarch FSM cloud plans to meet your company’s needs, however they change? We are aware that businesses differ from each other and expect software that matches their development stage and meets automation expectations.

Choose from our Comarch FSM cloud plans, which allow your company to grow at its own pace. We have created options which are compatible with any organization’s automation needs and expectations. If you don’t need advanced automation algorithms, and just want to streamline basic processes, choose the Core plan. If your company is growing and business management is becoming overwhelming, try the Automate plan and benefit from basic automatic features. And, if your business is an automation-focused company, choose the Enterprise plan, which ensures extra options to gather more data, manage advanced automation rules and enable more monitoring options.

As your company grows, and it becomes more complicated to manage field workers, just change your plan, take advantage of our implementation support, cut costs, and  take your service processes to the next level. It doesn’t matter whether your organization is a small business or big player – all of them need to be optimized. Start now.
Do you want to learn more about the Comarch FSM solution? Order a free live demo!

FREE GUIDE 

50 Ways to Automate Field Service Delivery

Resource management, service request management, planning and scheduling, business management, work order execution, effective communication, and asset management. All of these processes can be fully automated.

Learn how, by downloading our free 23-page guide that defines 50 areas to be optimized in field service delivery, categorized by process.

 

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Free guide 50 Ways how to automate field service delivery

Want to know more? Download PDF materials about FSM!

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