Belgium’s first universal direct bank – ING Belgium is currently conducting a strategic program of implementing a new credit process management model. To automate this process, the bank has chosen the Comarch Loan Origination platform.

Comarch, the global IT provider of cutting-edge business IT solutions for financial institutions, is known for maximizing its clients’ profitability by optimizing operational and business processes. Comarch Loan Origination, the solution selected by ING Belgium, supports all major features associated with the process of credit management, i.e. loan simulation, application verification, decision making and fund disbursement. It also handles after-sales processes such as annexes, monitoring and soft debt recovery procedures. Thus, Comarch will be ING Belgium’s one-stop-shop partner integrating the whole business process.

Comarch Loan Origination stands out from other solutions available on the market owing to its high flexibility and a possibility to define and model any business process thanks to a proprietary BPM tool meeting the actual needs of the institution. The Loan Origination platform’s key features include: end-to-end support and cost reduction, a wide range of business customizations, and full management of loan documentation. The platform is able to create and support a flexible credit risk environment for advisors, operations, decision makers and all other parties involved in a credit process for any market segment: retail, SMEs and corporate. Within all these target groups, Comarch’s solution helps financial institutions build customer trust, deliver valuable products and services, and create comfortable user experiences.

Comarch is proud to assist ING Belgium in a long and challenging process of implementing the efficient credit management model, using its know-how and best practices gained over years of experience. An extremely personal and extremely digital ING Belgium and Comarch – the global software house specialized in the design, implementation and integration of state-of-the-art IT solutions and services, are a perfect fit’, underlines Wojciech Pawlus, Comarch. ‘It is a next step of a dynamic growth of Comarch in the Benelux region, where the company focuses its strategic interests and acquires its banking & insurance clients via Brussels and Luxembourg offices’.

ING Belgium SA/NV services all banking customers with a wide range of financial products and via the distribution channel of their choice. ING Belgium SA/NV employs 8,623 FTE* and is a full subsidiary of ING Bank N.V. which services 33 million private, business and institutional clients in more than 40 countries in Europe, North America, Latin America, Asia and Australia. *End December 2014