How insurers can build better relationships with their customers
Relations between insurance companies and their clients are very specific and contain only a few touchpoints. Each of these situations is influencing the final perception of the provider. Knowing how the customers perceive their insurer, what in their opinion the company does well and what should be improved is crucial to best adjust the offering.
Here’s what you will find in our research report:
Behavioral trends amongst insurance prospects and customers
What impact the pandemic has on these two groups
Reasons why some people aren’t insured
What are preferred contact and policy purchase methods
What customers think of their insurers
The level of access to online portals amongst respondents
Satisfaction ratings and factors influencing it
Factors that attract to buy a policy from specific insurer
…and many more! Download the research report and gain valuable knowledge about your customers!