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Project objectives: automated quoting for the Swiss SME market

The partnership between Comarch and elipsLife is centred on Comarch Digital Insurance, a modern digital platform enabling the registration of offer requests received from brokers or via an integrated broker platform, as well as managing offers for new contracts, renewals, and contract updates for Accident and Health insurance products underwritten by elipsLife

The primary goal was to augment the existing landscape by introducing a fully-fledged modern system for the distribution process, deeply interconnected with elipsLife’s existing workflows and infrastructure.

The top 5 project objectives were:

Market Position- maintain and strengthen elipsLife’s standing as a specialised A&H insurer in Switzerland
SME Market Entry- build the automation and digitalisation capabilities required to enter the SME market and
handle the significantly increased business volume
Partnership and Image- cement elipsLife’s reputation as a trusted, competent B2B2C partner for small, mid, and large-market companies
Quality and Operations- drive operational excellence across every stage of collaboration with policyholders, companies, and distribution partners

“Partnering with Comarch on Comarch Digital Insurance marks a key step in modernising how we serve brokers and clients in Switzerland. The real strength was the collaboration: two teams aligned, pragmatic, and committed to making it work. I’m proud of what we’ve built together.”
Patricia Mattle, CEO of elipsLife Switzerland
"Comarch took the time to truly understand our business and products, which made all the difference. Their delivery quality, responsiveness, and flexibility were consistently high throughout the program, and having the same team with us from day one meant we could handle changing requirements without missing a beat."
Sarah Jaeger, Head Strategy
"By leveraging our new automated quoting system, we have successfully expanded our reach into the SME market, empowering our sales partners with maximised speed and operational ease."
Dr. Dejan Perunski, Head Sales Switzerland

Project challenges: integrating seven systems at once

Integration Complexity
Connecting Comarch Digital Insurance with seven existing systems simultaneously required extensive coordination across multiple partners and technology stacks. It was one of the most technically demanding aspects of the programme.
Infrastructure Stability
elipsLife’s migration of its development environments to a new provider introduced periods of unavailability that affected delivery pace and required agile reprioritisation across the teams involved.
Capacity and Competing Priorities
Balancing project workload against ongoing insurance operations was a key challenge. Business analysis, UAT, and daily operations frequently competed for the same people, requiring disciplined planning and close collaboration across all parties.
Quality Under Time Pressure
Intensive delivery phases naturally increased the volume of defects and re-testing cycles. Managing this effectively required strong governance and a shared commitment to maintaining standards without compromising timelines.
Knowledge Continuity
Sustaining the relevant expertise across project phases required careful planning, as the deep system and integration knowledge built up during implementation was critical to maintaining momentum into subsequent phases.

elipsLife Switzerland

elipsLife is a European B2B insurance company specialising in products that cover the financial consequences of illness, accidents, and loss of life. Founded by Swiss Re in 2008, the company grew rapidly and surpassed one billion USD in annual premium volume within its first decade. Since 2022, elipsLife has been part of Swiss Life International, a division of Swiss Life Group. The company operates across Europe with branches in Switzerland, the Netherlands, and Italy.

elipsLife Switzerland, based in Zurich, focuses on accident and health insurance for companies of all sizes, with a strategic emphasis on growing its presence in the SME segment through targeted investments in automation and digitalisation. elipsLife employers across Switzerland rely on elipsLife for mandatory and supplementary accident insurance, daily sickness benefit insurance, and complementary care management services, all delivered through the broker channel. With a clear focus on service quality, speed, and flexibility, elipsLife Switzerland positions itself as a specialised, agile alternative to the large traditional insurers in the Swiss market

Comarch

Founded in 1993 in Kraków, Poland, Comarch prides itself on being one of the leading software houses in Europe, with several thousand employees worldwide and thousands of successful projects carried out for the largest international brands.

With many years of experience in the industry, Comarch Financial Services, a business sector within the Comarch Capital Group, specialises in developing sophisticated software and IT systems for major financial institutions in banking, insurance, and capital markets.

Our expertise has gained worldwide recognition and a significant portfolio of clients among insurers, banks, mutual and Life funds, brokerage houses, and asset management companies in more than 30 countries

elipsLife Switzerland: Double the Contracts, Triple the Offers

Project dossier

Project results and benefits

Project objectives: automated quoting for the Swiss SME market

The top 5 project objectives were:

Project challenges: integrating seven systems at once

Results and benefits: from quote to contract on one platform:

elipsLife Switzerland

Comarch

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