Comprehensive Group Life Insurance Solution At Swiss Life

PROJECT OBJECTIVES

The main objectives of the Comarch solution implementation project at Swiss Life focused on increasing the insurer’s business competitiveness and profitable growth, as well as reducing operational and noncompliance risks.

comarch life insurance implementation

Swiss Life needed a comprehensive solution that would cover all life and pension insurance processes end-toend, including new business processes, contract and claim management, as well as management of their clients and insureds. The key advantage of our solution is definitely a self-service online portal for all group life insurance participants who can manage their coverage and investments without the need of contacting the insurer’s customer center.

Tomasz Jędroszkowiak
Project Manager, Comarch


We were in need of an innovative solution that would make us closer to our clients. We wanted to enhance our relationship with them and make our services more client-oriented. The Comarch system offered the open architecture, wide business process management abilities, advanced business intelligence and a rich integration scope, including among others, banking systems, transfer agents, or general ledgers.
That would allow us to handle all business processes in one solution.

Tony Ciccarella
IT Program Manager/Architect, Swiss Life

PROJECT RESULTS / BENEFITS

Owing to the implementation of the Comarch solution all Swiss Life insurance processes are fully covered. The full range of insurance products are supported and all contracts managed in one system. Besides, the user experience and customer service have been significantly enhanced thanks to the self-service portal.

Apart from the core functionality of the Comarch Life Insurance system, we also implemented an integrated document management module, numerous external interfaces and Comarch Insurance Client Essentials – portal dedicated to policyholders’ HR departments and contract managers as well as individual insureds.

Tomasz Jędroszkowiak
Project Manager, Comarch


We are satisfied with the results of the project as our clients can easily manage all insurance and pension contracts, while their employees stay up-to-date and manage their policies and investments on their own. Moreover, Swiss Life has better control and overview of our pension business and more opportunities to grow it.

Madeleine Simmler Weiss
Project Manager Business and Head Client & Partner Services, Swiss Life

PROJECT CHALLENGES

The project was multilayer and multistage as Swiss Life required both new functional and technical architecture to ensure optimal business process management for the future. Moreover, the desired solution was to smoothly operate in several countries and numerous languages, meeting multinational needs and regulations. Thus, the project was divided into several phases each concluded with go-live releases.

Good cooperation made us complete this large project successfully. The challenge was mostly related to the extensive data migration and integration of the Comarch solution with our external systems.

Tony Ciccarella
IT Program Manager/Architect, Swiss Life


We had to face some real challenges related to the robust area of the implementation. This large enterprise required strong and extended project teams with specialists from various fields and business units leaning on strong management support.

Tomasz Jędroszkowiak
Project Manager, Comarch

IMPLEMENTED SOLUTION

Implemented solution

swisslife case study

SOLUTION COMPETITIVE ADVANTAGES

Stronger customer engagement
Encouraging customers to take autonomous actions and participate in shaping their own protection and pension coverage
Significant reduction of operational costs
Self-service online portal for all group life insurance participants
Actions taken directly by clients without the assistance of the insurer’s customer service
Process optimization
Instant quotations based on analysis of the policyholders’ employee data
Four-eye acceptance of key operations
Process–oriented solution ensuring a high level of automation and more efficient task management
Life and pension product management and sales in one solution
Full interface interoperability

Comarch Life Insurance

The comprehensive system supporting individual and group life insurance. The solution allows efficient management of all parts of insurance business, including product definition, offer presentation, underwriting, policy operations, claim processing, fund management, billing and collection, technical provisions and reserves, calculations and reporting.

Thanks to its modular structure and unique flexibility, it can be tailored to individual customer needs, including the individual life cycle of business processes and the specific nature of a particular insurance company. It allows the insurer to optimize and grow all aspects of life insurance in line with latest trends and changing markets requirements.

Read more about Comarch Life Insurance

Comarch Insurance Client Essentials

The intuitive self-service portal providing the insurance company’s clients with fast insight into their insurance covers and new product offering, anytime, anywhere. The tool also allows them to perform independent insurance operations without the need to contact their insurer’s customer service directly. For the policyholders’ HR departments and contract managers the system provides additional functionalities for group life contract management.

Read more about Comarch Digital Insurance (Comarch Insurance Client Essentials before)

Swiss Life

The Swiss Life Group is one of Europe’s leading comprehensive life, pensions and financial solutions providers. As a market leader of group life business in Luxembourg, the company offers local risk and occupational pension solutions as well as global employee benefits solutions for expatriates and mobile employees to local and multinationals companies. As a leader in cross-border life insurance solutions for high net worth individuals, Swiss Life offers high-end life insurance cover combined with asset management, from Luxembourg, Liechtenstein and Singapore

Swiss Life case study comarch

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