Scandinavian Airlines, the leading carrier in the Scandinavian region, has chosen Comarch ECM Customer Care system to help SAS process customer complaints. This is an innovative system, developed by the Polish manufacturer and supplier of IT services and solutions to handle communications and correspondences with end customers. With the implementation of the new Customer Care IT system, SAS will more efficiently be able to address all aspects related to the incoming customer complaint and facilitate a positive experience to SAS customers.
Each year SAS welcomes over 30 million passengers onboard their aircrafts. That is why the Scandinavian carrier needed a system which would ensure 24/7 customer support and handle requests effectively from start to end, using not only traditional communication channels but also social media. Comarch ECM Customer Care will help the airline improve the quality of customer service.
– The contract we have signed with the SAS airlines allows an expansion of our business, in terms of product portfolio and the industries in which we operate. I think that we are able to compete for major clients and sign new agreements with the airlines around the world – says Adam Beldzik, Director of Comarch ECM. Comarch ECM Customer Care, which we currently develop, is a system that significantly improves the quality of customer service. Therefore, it is an ideal solution for companies where the professional care of customers is crucial and determines their market success, such as in the airline industry.
– Our customers deserve the best service possible. It is crucial that they feel that they can count on support from our side at all times, and that their issues and questions are being acted upon in the shortest time possible. Therefore, we decided to implement a new system in the field of "customer care" and for that we have chosen Comarch – says Carina Göransson, Head of Global Direct Sales & Customer Support at SAS.
Scandinavian Airlines is the leading airline within the Scandinavian region and as a member of Star Alliance, together with 27 partners, offers 1,300 destinations in 193 countries worldwide.
Comarch Enterprise Content Management is an IT system which is used by T-Mobile, Valeo, Technicolor, Cemex, Rossmann, Eurocash, Valeant and Biomed, among others.