Claim adjustment in the field is a key area for each insurance company. It is extremely important for the assessment to be carried out with particular care as claim adjustment affects directly customer relationships. The inspection takes place in case of 50%-75% reported claims, and its result is the most important factor while assessing the value of the claim. Operationally, claim adjustment means travelling, inspection and damage valuation.
Due to the process of claim optimization Warta S.A. Insurance and Reinsurance Company decided to automate mobile claim adjustment and implement the Comarch Mobile Claims Adjuster solution.
'The inspection and claim adjustment in the field is an operationally critical element for us, and also generating high costs. After thorough changes in claim adjustment processes, it is time to use professional tools that allow optimal planning of inspections and support for adjusters in the field.
Rafał Stankiewicz, Vice President at Warta S.A. Insurance and Reinsurance Company.
The aim of the project was to improve the productivity of operation departments and the quality of service. Planning work with a help of a professional tool, as well as optimizing operations in the field with a dedicated application allow better use of adjusters’ time.
Read the case study of the Comarch Mobile Claims Adjuster implementation at Warta SA >>