Comarch Digital Insurance at P&V

Dossier

COMPANY: P&V Group

INDUSTRY: Insurance

PROJECT OBJECTIVE: The digital transformation of P&V Group’s life insurance business aims to reinforce its position as reference player in order to become a market leader in the retail life segment.

PROJECT SCOPE: Implementation of a comprehensive front-office solution covering pre-sales, new business and after-sales processes for life & pension insurance to speed up client service. It is also a collaborative tool for distributors (brokers, agents) and back-office employees to perform processes end-to-end.

IMPLEMENTED SOLUTION: Comarch Digital Insurance

SOLUTION SUPPLIER: Comarch

PROGRAM DURATION: The program is conducted in an agile way, aiming to deliver business value as quickly as possible. Therefore, the phases lasted no longer than a few months each.

Since 2021, the following features were successfully released:

80% rule for second pillar contracts
Contract Management for Universal Life
New Business for Universal Life
Branch 23 offering

Future releases will focus on introducing new products and managing the traditional life portfolio.

For this ambitious transformation program, we were looking for a partner that offered the advantages of a package solution, while offering the flexibility to adapt the solution to our specific needs.

PATRICK VAN GEYSTELEN, Director Life & EB at P&V - Vivium

With Comarch Digital Insurance, we provided P&V Group all the necessary features for the transformation of their life insurance landscape in one modern and comprehensive platform.

Comarch and P&V aligned ambitions to deliver a solution that stands out in the Belgian life insurance market. In doing so, we offered P&V the advantages and accelerators of a packaged solution, while demonstrating our flexibility to differentiate and localize the solution for the Belgian market.

WIM VAN WILDERODE, Sales Manager at Comarch

Project challenges

P&V struggled with insufficient IT capacity to run the ambitious life transformation program within own resources. Being aware of the significant functional and technical gaps in most software offered on the market, they were looking for a partner open to co-creating new software capabilities that could easily overcome any shortcomings.

Vastly important to P&V was that they were operating in a highly regulated segment of tax-driven products, with very localized and country-specific requirements. Furthermore, migration of clients and policies portfolios brings a level of uncertainty to the project.

P&V envisioned a strategic life transformation program with an ambitious roadmap, linked to a tight schedule. The implementation based on scrum practices requires flexibility and a close cooperation between Comarch and P&V. Furthermore, we fitted our solution in a complex IT landscape with numerous integrations, including several legacy systems.

TOMASZ KRAJEWSKI, Project Manager at Comarch

Indeed, one of the key success factors of this transformation program was that we defined a long-term roadmap and vision, but we only committed for the first phase. This enabled us to continuously rechallenge our initial ambition and priorities to keep in line with a fast changing world, changing needs and priorities of our partners and clients.

MOUSTAPHA KHARBOUCH, Program Manager at P&V

Project results & benefits

Improved process efficiency:

High adoption rate for brokers thanks to continuous work on improving UI/UX – currently more than 80% with a tendency to improve
Maximizing automation and Straight Through Processing (STP) – currently more than 80% STP in new business and managing existing contracts, with a tendency to improve

Increased sales and client retention:

Shortening the time of pre-sales, sales and after-sales processes
Easy integration of new sales channels and white label products
Higher conversion rates of new clients and up-sales
Higher degree of customer satisfaction

Cost reduction:

Reduction of operating costs
Keeping up with growing the business without increasing FTE
Lower TCO – reduced cost of product changes due to flexibility and shorter time to market

Retention of brokers/agents and employees:

Reducing the administrative burden and increasing the time spent on commercial activities
Better data quality and more information enable better decision-making processes
Increasing the overall satisfaction of brokers and employees by providing them with modern tools

P&V’s ambition is to regain the position of reference in the second pillar for the self-employed, become a competitive player for risk coverages, the third and the fourth pillar. Therefore, we aim to leverage our focus on our existing channels, where VIVIUM focuses on the self-employed and P&V focuses on individuals through independent brokers and tied agents. With this program we also anticipate introducing new products and services.

JEROEN SPINOY, Director Business Development Life & EB at P&V – Vivium

In the new platform we are able to manage everything related to universal life and unit linked products in the different pillars (2nd, 3rd, 4th).

MOUSTAPHA KHARBOUCH, Program Manager at P&V Group

Comarch Digital Insurance

Comarch Digital Insurance is an omnichannel front-office software for your clients and distributors with many possibilities:

Helps agents, brokers, or intermediaries not only advise and sell insurance products, but also provide post-sales support, manage Task flows, and monitor the effectiveness
Increases sales and customer satisfaction seamlessly, in a self-service manner and without downtime
Provides business administrators with ready applications with possibility to manage frequently changing parameters of insurance products
Allows managers and sales directors to monitor the performance and work schedule of their team
Automates manual tasks and processes of employees
Enables partners to easily and quickly connect to the system to create a new quality for the clients

About P&V Group:

P&V is a cooperative insurance company that provides Life, Non-Life and Employee Benefits insurances to a wide range of clients. With brands such as P&V, Vivium and Arces, the P&V Group operates in a multi-brand and multi-distribution channel model. P&V focuses exclusively on the Belgian market and secures a strong market position as the 7th largest insurance company.

About Comarch:

Founded in 1993 in Kraków, Poland, Comarch prides itself on being one of the leading software houses in Europe, with several thousand employees worldwide and thousands of successful projects carried out for the largest international brands.

With many years of experience in the industry, Comarch Financial Services, a business sector within the Comarch Capital Group, specializes in developing sophisticated software and IT systems for major financial institutions in banking, insurance and capital markets.

Our expertise has gained worldwide recognition and a significant portfolio of clients among insurers, banks, mutual and pension funds, brokerage houses and asset management companies in more than 30 countries.