Improving the document workflow by automating the cost of acquisition and processing, as well as through the electronic workflow of verification and approval.
Solution that improves the quality of customer service.
CONTRACT LIFECYCLE MANAGEMENT
Central register of contracts and related documents connected with the electronic workflow of creation, review and approval of documents.
Electronic database of technical and manufacturing documentation for quick access to current instructions and procedures for production workers.
Knowledge Base - an electronic archive of key documents and procedures having to do with the workflow of publishing documentation, audits and corrective actions.
EMPLOYEE LIFECYCLE MANAGEMENT
Mapping the HR paper documentation in the form of e-portfolios allow the user to efficiently manage employee documents and ensure quick access to information.
MASTER DATA MANAGEMENT
Efficient database management of key data (contractors, products) to ensure the completeness and accuracy of data entry.
PROCURE TO PAY
Improving the implementation of the procurement process within the organization by unifying and automating the creation of orders, registering of deliveries and the circulation and approval of purchase invoices.
The central archive of investment and construction documentation ensures quick access, consistency and completeness of the stored documents.
Efficient management of correspondence through an electronic register of incoming and outgoing mail, electronic mail notifications and the use of multiple sources of input documents.
Analysis of the business model, good practices in the area of document management, design of information architecture
ABOUT ENTERPRISE CONTENT MANAGEMENT (ECM)
Effective and integrated management of information and business processes
In June 2016 SAS airlines accelerated handling of customer issues (such as booking changes or feedback regarding onboard services) by moving processes to a new generation system.Read more
Comarch ECM has released a new version of the system where new functionalities are combined with new graphic design and adapted the system to the new corporate identity.Read more
Enterprise content management - Comarch ECM
Comarch ECM Customer Care
Enterprise Content Management (ECM) is a key technology and solution used to capture, deliver, preserve, secure, and manage content to support business processes. ECM solution is an essential tool for organizations seeking to overcome the information overflow issue in a knowledge-driven environment. The solution simplifies and automates document flow processes and maintains compliance with legal requirements.
Comarch ECM is adaptable to specific business environments and can be used in different business scenarios. It covers business areas such as invoices processing, agreements management, customer service, case management, procurement processes, quality assurance, manufacturing documents management, and HR administration. The main Comarch ECM products are: Accounts Payable, Procure 2 Pay, Source 2 Pay, Contract Lifecycle Management, Customer Care, Employee Lifecycle Management, Manufacturing Management, Quality Management, Master Data Management, Advanced Document Management.
The ECM solution is only as efficient as its components. Modular construction and a wide range of functionalities allow implementing an individual module as well as a solution covering multiple business areas. Holistic approach in the company allows to benefit from synergy effect of the ECM solution. In perfect approach every employee should have access to ECM system, but of course on a different level and privileges.
Companies usually explore Comarch ECM products in the finance area, where savings are highly visible – Accounts Payable, Procure 2 Pay, Source 2 Pay. Frequent use of the system is also in the area of agreements managing (Comarch Contract Lifecycle Management), and customer service (Customer Care). However, experiences and benefits of implementing single Comarch ECM product make companies develop the use of the system also in other business areas.
Comarch ECM is a flexible solution that can be tailored to customer needs and specificity of industry. Nowadays the solution supports over 600 mid-size and large enterprises in more than 35 countries throughout Europe, North and South America, Asia and Middle East. Comarch ECM works in retail, financial services, oil & gas, telecoms, automotive, insurance companies, consumer goods producers, travel, logistics, and healthcare industries. The solution has been successfully implemented for clients such as BP Global, SAS AB, Technicolor, Valeant, SSP Germany, CEMEX, Igepa, Carrefour, and further more.
The UI is intuitive, easy to use and customizable. Non-technical users can perform a wide range of tasks associated with platform configuration, management, and reporting. All associated modules are accessible via single sign-on and have a consistent look and feel. It is provided with drag-and-drop wizards, graphical designers, extended search module, multi-operations functionality, charts and dashboards, and many more.
In multinational companies, it is important to enable sharing content in many different localizations while supporting transparency and legal rules. The interface of the Comarch ECM system has many built-in languages and can be adapted for all languages if required.
Comarch Accounts Payable (Comarch AP) is a solution that enables complex invoice processing. It supports multiple input channels: paper documents, e-mails, PDF files or EDI. The use of self-learning OCR engine (Optical Character Recognition) allows for significant reduction of scans and electronic documents registration time. The solution standardizes invoice handling processes and ensures easy searching of documents within a single system, regardless of their form.
In order to integrate both paper and electronic documentation OCR module is a must. OCR enables to transform unstructured documents (typed, handwritten or printed text) into encoded content. Such content may be searched and shared quickly in the company. Self-learning module allows transforming data quickly without time-consuming templates.
Comarch Contract Lifecycle Management is a solution that provides comprehensive support for the entire lifecycle of the agreement - from its creation, through negotiation, approval process, execution to the renewal or output. The solution unifies and automates contracts flow processes and maintains compliance with legal requirements. Thanks to e-signature, contract can be signed without printing a single page. All contracts are stored in one central repository, consisting of intelligent dossiers for vendors, contractors or projects.
Comarch Customer Care is a solution that significantly improves the quality of customer service and customer experience. Thanks to a clear and intuitive interface it’s easier to deal with customers issues (queries, complaints, requests, claims), add new services, confirm payments, as well as define discounts and conduct correspondence with clients via all communication channels. With built-in workflow mechanisms the solution helps to get the issue case done from the beginning to the end, accelerate process of handling customers issues and optimize the use of resources.