For electricity generation and gas-supply companies Comarch offers the Oracle EBS system with dedicated utility sector module. Functionality can be extended with Siebel CRM Applications (Siebel Contact Center, Siebel Service Center), Business Intelligence systems and data warehouses based on Oracle and other solutions as required.
Comarch’s proposal for heat generating companies is a fully-integrated and comprehensive solution based on long-term experience in the sector. In preparing this specialized product for heat-generating companies special emphasis was placed on automating customer-invoice settlement processes and raising customer-service standards while also ensuring ease and comfort for system users.
Enterprise Resource Planning (ERP) systems software integrates the departments, functions and processes of an enterprise in one computer system. The tools are adapted to the needs of the sector and are often extended by modules specially designed for an individual organization.
These tools enable better planning and organization of document flow and associated tasks. They also enable improved storage for documents and cases. The offer also includes a group work environment featuring an efficient email server, group calendar, online communication and discussion groups.
Comarch ICT supports all areas of ICT infrastructure such as data center services, IT integration and outsourcing to contact center and data transmission solutions. These solutions guarantee secure and prompt communication with all partners regardless of a company’s size and IT maturity.