The transformation of CSPs’ businesses can be achieved in multiple areas, including the creation of unified, well-organized and reconfigurable processes. In an industry where competition has increased significantly during recent years, time to market is crucial for every CSP’s success, and this is where systems dealing with workforce management are of great help. To alleviate the issue of multiple systems being involved in field work management, a central management system should be implemented.
The current trend for optimization of telecom technical services is also observed on the cable market. In particular, MSOs, which grow through acquisitions, need to maintain high customer service quality, while keeping costs at a minimum, which is partially achievable by optimizing their workforce organization.
Comarch FSM supports upstream and downstream field processes, thanks to its advanced tools for infrastructure and equipment maintenance. It is a system that is able to handle thousands of technicians, complex scheduling in many regions (including multi-country and multi-time zones), and delivers one centralized environment for management and reporting. Field staff can work with mobile applications in offline mode, with the full range of system features available.
Comarch FSM defines different processes according to different after-market activities, such as field equipment commissioning, general maintenance and repair, warranty services and inspections. With advanced analytics used for workload forecasting, resource planning and in preventive maintenance scenarios, it transforms field operations into effective and well-managed operations.
Comarch FSM defines different processes according to different aftermarket activities like equipment field commissioning, general maintenance and repair, warranty services or inspections. With advanced analytics used for workload forecasting, resource planning and in preventive maintenance scenarios, it transforms field operations into effective and well-managed part of the operator.
Comarch FSM allows infrastructure and equipment maintenance, supplying all information required to perform cyclic or corrective servicing. The entire process is managed in one centralized system that enables all activities to be carried out with full inspection of required certifications and advanced reporting. Field service staff equipped with the right mobility tools have full insight into the work specifications, and can go through check lists so that all work and security conditions are met. Full offline mode and lone worker safety options make the tool helpful and simple to use, and increase the safety of staff and equipment. Together with the ERP system, it builds a comprehensive environment to track all technical activities from design through planning, approval and execution of the service in the optimal manner.
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