Remote Medical Center

Remote Medical Center makes it possible to offer medical services remotely. The solution does not replace traditional healthcare, but is complementary to it, offering an extended range of services without the need for employing additional medical staff. The implementation of cost-effective telemedicine solutions improves work efficiency, which allows more patients to be handled at the same time. Owing to the application of telecommunication tools that offer continuous health monitoring, as well as prophylactic and control tests at home, Remote Medical Center improves the efficiency of treatment and provides patients with a greater sense of safety by assuring permanent contact with qualified medical staff. Apart from quick and secure access to electronic medical documentation, doctors can offer tele-consultations to patients, and can consult other specialists, at any time and place, leading to savings in terms of time and money. Thus, the services offered supplement treatment perfectly, particularly in the case of patients who require the continuous supervision of a specialist doctor or long-term care.

Services offered by Remote Medical Center

  • Online consultations (chat, audio or video) between the patient and qualified medical staff including doctors of various specializations, paramedics, nurses, midwives, dieticians, psychologists, occupational therapists, and physiotherapists.
  • These are offered where there is no need for another visit to the center (e.g. for the interpretation of results, planning further treatment, or training).
  • Such consultations can be performed ad hoc, where the patient waits in a queue, or by appointment.
  • During consultations, file exchange (e.g. with test results) is possible.


  • Remote medical conferences (chat, audio or video) between the doctor in charge and other specialists.
  • Such consultation can take place during a teleconsultation between the doctor in charge and the patient, or at another time without the patient attending.
  • With the patient’s consent, relevant medical documentation can be provided during a teleconference.


Monitoring Center
  • Remote patient monitoring center, where medical staff monitors patients’ health and wellbeing 24/7.
  • Telemedicine services, particularly in the case of cardiac, obstetric, and senior care, to allow continuous monitoring of patients’ health, as well as prophylactic and control tests outside the hospital.
  • Specialists from the center continuously analyze data received from portable medical devices that record specific vital signs, and coordinate further actions in the event of alarms.
  • If patients feel unwell, they can also initiate contact with the center themselves.

Monitoring Centre

Safe contact mailbox
  • Maintaining contact between the doctor and patient in between visits/teleconsultations.
  • Patients can ask questions about their visits, measurements conducted, test results, and other details.
  • Encrypted communication which, for selected threads, can be additionally secured with a two-phase authentication mechanism that requires inputting a code sent by text message.
  • A possibility of limiting access to the mailbox to a selected group of patients for a specific period (e.g. up to three months from a visit).
  • Doctors receive access to context information (e.g. history of visits) when addressing questions from patients.


  • Online appointments with selected specialists, either in the office or via teleconsultations.
  • A possibility of making available and updating medical staff calendars.
  • Access for the patients, from web browser level, to a set of documents to be completed before their visit.
  • Patients can read a description of the planned service, and the suggested preparations for the visit (e.g. in the case of laboratory tests, the system can remind a patient not to eat anything before arrival on the day).


Remote issuing of prescriptions and referrals
  • Electronic requests for prescriptions and referrals for tests or additional specialist consultations.
  • A possibility of delivering prescriptions and referrals to the patient’s home, or of the patient collecting them from the relevant medical center.

Remote prescriptions

Control whether the patients follow medical guidelines
  • Regular reminders about the need to perform measurements and administer medication according to the treatment schedule.
  • Automatic transmission of test results, along with confirmation from patients that they have administered the appropriate dose of medication, allows the doctor to monitor treatment and to update recommendations continuously.
Remote evaluation of laboratory and radiological tests by remote
  • Remote evaluation of test results by qualified medical staff.
  • Possibility of sharing radiological images between medical centers, and of carrying out remote descriptions of radiological tests.

Remote Medical Center

Health Log
  • The doctor is to specify a set of factors (tests, drug administration, wellbeing, physical activity monitoring) to be completed, and thus obtains insight into tests performed at home.
  • Virtual notebook, to be completed by the patient according to doctor’s recommendations.
  • The system gathers and presents data in diagrams, sends reminders about overdue tasks, and allows an “alarm” to be launched where factors exceed the defined range of values.

Health Log

Permanent and quick access to medical documentation
  • Permanent access to patients’ medical documentation.
  • A possibility of making full medical documentation available to the patient, or administrative limitation of information displayed (such limitations applying, for example, to doctor's recommendations, test results, and medication prescribed).
  • Automatic transmission of measurements and test results to the patient’s file.
  • Making medical documentation available to other doctors with the patient’s prior consent.

Medical Documentation

Customized knowledge base for patients
  • Automatic transfer to the patient’s contact mailbox of additional authorized materials selected pursuant to diagnosis and parameters contained within the medical documentation.
  • A possibility of patients’ adding additional information about their health, habits, and lifestyle, via a health survey to be available to doctors who treat them.
  • Making additional questionnaires and surveys available, in order to help assess the patient’s state of health and the risk of the occurrence of selected diseases. While providing answers to questions, patients receive a summary with general assessment and suggestions for preventive measures, aimed at general health improvement.

Knowledge base for patients

remote medical centre

  • Broadens patient offer by providing an innovative telemedicine service. A more comprehensive range of services can be offered without the need to employ additional medical staff.
  • Improved convenience for medical staff in their work. Possibility of handling a greater number of patients at the same time.
  • Possibility of developing competence base among general practitioners.  Improving medical knowledge during teleconferences with various specialists.  
  • Improved profitability as a result of implementing cost-effective telemedicine services and financially beneficial outsourcing of some services.
  • Improved image, renown, and recognition for the center on the local medical market.
  • Optimized working time that leads to systematic increase in the number of patients seen.
  • Building a healthy relationship between the doctor and patients. Improved efficiency of treatment and patient satisfaction with medical services. More efficient patient acquisition and upkeep.
  • Possible online appointments. Support in building professional image on the Internet.
  • Elimination of free consultations by phone and other cost-free forms of communication with the patients that go beyond the time spent at the office.
  • Quick and secure access to patients’ medical documentation Possibility of consulting other specialists by remote. 

telemedicine for patients

  • Online appointments with selected doctor (visit in person or teleconsultation), remotely requesting prescriptions and referrals.
  • Access to specialists without the need to leave home. Possibility of continuing treatment and monitoring vital signs at home.
  • Automatic reminders about the need to perform measurements and administer medication.
  • Greater sense of security owing to quick and easy contact with medical staff. Possibility of contacting specialists, with the lead doctor who understands the medical context and is aware of the patient's medical history in attendance.
  • Easy and secure access to medical data, continuous viewing of doctor's recommendations and test results. Customized medical knowledge base.

Innovative solutions forming part of Remote Medical Center


Remote Medical Center Operational Diagram (INPHOGRAPHIC)

Check out the full Infographics showing how the Remote Medical Center works.


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Remote Medical Center Operational Diagram

Models of cooperation

The model governing the implementation of Remote Medical Center and its functional range is tailored to the needs and operating scale of particular contractors. Depending on the specificity of business, the service can be available in the service model or in the sales model. It is also possible to base cooperation on another individually developed model.

Medical Services Remotely

How to Render Medical Services Remotely

The Concept of Comarch Healthcare’s Remote Medical Center as a complement to the Traditional Healthcare System.

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In the case of Remote Medical Center, we use our own solutions, while relying on existing implementation projects in the area of electronic medical documentation and remote medical care. As a result, we have a complex ecosystem of telemedicine solutions that streamlines medical center operation, and is a response to patients searching for information about health and doctors via the Internet, or who prefer to make online appointments.”

Bartosz Pampuch, VP Comarch Healthcare

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