11 November 2019, Kraków – MedicAir, an Italian provider of home health medical services and a distributor of medical supplies, has chosen Comarch to enhance the delivery of medical gas cylinders, and to upgrade both installations and service maintenance planning to all the medical devices provided to healthcare institutions.Cloud-based Comarch Field Service Management will enable hospital inventory management in warehouses where all medical gases are stored. Hospital staff will be able to order equipment, which will be delivered from the warehouse to the specific unit. Additionally, staff will be able to monitor the cylinder’s location, gas level and use, and the expiry date for gas and cylinder.
MedicAir also aims to use the software to plan service maintenance for all devices – up to 5 000 of which may be installed at a single hospital. They also plan to send alerts directly to specialized technicians if any piece of equipment is not working correctly.
To manage all these requirements, Comarch’s implementation includes:
- Cloud-based Comarch Field Service Software – a platform enabling the storage of information about a hospital’s units and employees (along with their roles, skills, and authorizations), providing a view of workload distribution among technicians, and facilitating monitoring of all required details.
- Comarch FSM Mobile app – a mobile application for technicians, where all work orders, including requests to deliver medical gases, service maintenance plans, and ad hoc tasks based on alerts, will be visible in real-time and updated by users as work order status changes.
“As our business grows dynamically, and simultaneously we strive to deliver high quality of products and services, we believe that the innovative functionalities of Comarch FSM will let us stick to procedures and build more trust among our clients, so we can ensure even better quality of healthcare in hospitals” – said Piero Coccoli, Clinical Product Specialist & FSM Project Manager at MedicAir
“Cooperation with MedicAir lets us widen our portfolio of Comarch FSM implementations within the healthcare industry. We are very happy to have this opportunity, as we are always very eager to partner with innovative companies such as MedicAir. This implementation also brings new challenges, as we have never operated in the Italian healthcare supply chain. To ensure the highest availability, the solution will be hosted on Comach Cloud infrastructure” – said Mateusz Cieślak, Head of Consulting at Comarch FSM business unit.
MedicAir Italia Srl is a privately-owned Italian provider of home health medical services and a distributor of medical gases to hospitals. Founded in 1982, the company now has 24 operational offices in Italy. MedicAir entered the German market in 2007, and has had a presence in Switzerland since 2011. The company employs more than 500 professionals across all the branches.
Comarch is a global supplier of software and services to some of the world’s largest brands, such as Telefónica, Deutsche Telekom, Vodafone, KPN and Orange. The company offers a wide range of products and an extensive portfolio including ERP, CRM, BSS/OSS solutions for telecoms, a field service management system and IoT devices. With the execution of more than 2 000 IT projects and the implementation of the software in more than 40 000 companies worldwide, Comarch is considered a reliable system provider.
Comarch has 26 years of experience in multiple industries providing end-to-end field service management solutions that serve numerous business processes, support decision-making in real-time, and enable the delivery of top-level customer service. Comarch FSM is the software of choice for MegaFon, TVCable, Viasat, and Orange.