Smart customer care tools – How can you show your customers that you really care?

Digital Travel Summit is an important event for leading hotel chains, airlines and online travel agencies, with a focus on how to personalize your customer engagement, leverage data analytics, capitalize on mobile and optimize your eCommerce platforms. It is addressed to VPs and directors from APAC region (mainly: China, India, Indonesia, Thailand, Malaysia, Singapore, Philippines, Japan, Korea, Australia, New Zealand, and the Middle Eastern countries).

The event will be held on 12-14 April 2016  at Amara Sanctuary Resort in Singapore. It enables networking with 200 of APACs most influential senior digital travel executives, representing more than 120 companies. There are over 60 interactive sessions available to participants.

Comarch’s activity in Singapore will be focused on the Comarch ECM Customer Care product that synchronizes communication channels and forms to meet clients’ needs in the fields of new service activation, purchase confirmation, discount management, correspondence and complaints. With built-in workflow mechanisms the solution helps to get the case done quickly, from the beginning to the end, even if this requires coordinated work of many teams. Automated interaction with the customer means that consultants receive ready-to-use operational scenarios. Comarch ECM Customer Care guarantees improved client service quality, higher customer satisfaction and case processing transparency. These processes are crucial in airline and travel industries (carriers, hotels, OTAs). Maria Jakubowska will deliver the presentation entitled “Show your customers that you really care. Discover smart customer care tools for travel”. It is scheduled for 12th April at 4:20 PM.

Learn more on: https://digitaltravelapac.wbresearch.com/

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