Comarch Internet Banking

Problem

At a time when the internet banking system is one of the main channels of access to a bank, and awareness of ICT and customer business needs are constantly growing, bank services can no longer be based on systems allowing merely the submission of payment orders and display of balance. Customers have clearly defined requirements for access to electronic channels, in particular to a banking site. At the same time, fulfilling customers’ expectations goes hand in hand with the bank increasing its competitive advantage on the market.

Challenge

The needs of different customers depend on their relevant segment. In the case of retail customers' expectations they are, for example, the ability to submit an order quickly, the assumptions of investments, the observation of repayment schedules of loans and access to the current balance. For corporate customers the range of requirements increases significantly. Corporate customers expect to use tools such as Trade Finance, Cash Pooling and Dealing OnLine - to achieve advanced business requirements.
Despite the functional differences in expectations, all groups of users share a common need to be able to use a system, which ensures:

safety
continuous access to current data
personalization – ability to adapt to your needs
intuitiveness

Solution

Comarch Internet Banking (CIB) is a system that supports retail customers, SME, and corporate clients. The functional scope provided by the system can be divided into four main groups:

Information platform - provides users with access to current data related to accounts such as banking and a wide range of macroeconomic data, including information on currency rates and interest rates. It also allows to observe market trends and stock quotes in real time.
Transaction platform - enables the creation, signing and sending of payment orders on current accounts, investment loans, payment cards and other banking products such as those dedicated to corporate customers in bulk orders and direct debits / Gobi.
Communication platform - is the effective exchange of information between the user of the Internet and its financial institution advisor who provides, for example : assistance for new members, advisory services, the possibility to submit product applications over the Internet and send notifications to the customer through defined channels
Application for employees of financial institutions - allows to support online customers in the branch network, contact center and business partner network, enabling both customer relationship management (CRM area), as well as the implementation of the functionality of operational facilities (Area Operations) in the branches.

Download:

Print this page

Internet Banking software in DZ Bank - testimonials